After last night's storm in Wellington, I came out this morning to find that the ducting holding my neighbors vodafone cable (it goes to an old 'saturn' box on the side of their house) has ripped off the pole it should be attached to and is now hanging pulling on my fibre cable (which I'm sure can't be great for it as it's continually swinging).

Is there a method for contacting vodafone to ask for somebody to fix it if you aren't a customer?   I've been looking at the vodafone website but all contact methods seem to start with asking for account details.   And I can't ask the neighbors as to contact vodafone as they just moved out so there isn't anybody in the house the cable goes to to talk to.

I'm wondering if I might be best to just try to do a basic fix myself for now?  The ducting was held up by saddle brackets that look to have rusted away.   So I could at-least reattach the cable to the pole to the point that it's not tugging on the fibre continually..