Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




658 posts

Ultimate Geek


# 100355 10-Apr-2012 13:50
Send private message

Is anyone having problems with landline connections?

Someone I know has basically been told they won't have a landline service for at least a week (I'm guessing more), since the local exchange basically has no free ports left. It's a reasonably populated suburban area (Lower Hutt).
Their existing port died (pair issue?), and there is no spare capacity left to connect them.

Apparently the next door neighbour came across the same problem, however, in that instance they were lucky enough to have an available/spare port to use.

Basically, I was told they'd have to wait until the "line" was fixed - which could be ages, considering the seemingly non-trivial nature of the issue.

From the brief discussion with the TC person, this issue may start to affect more people (serviced by the same exchange).

I didn't think TC's switches would be that old (?), or in need of a re-haul (capacity upgrade or maintenance). Did they buy cheap ones or something?

Does anyone know what the legal requirements for a Telco are in regards to servicing an area? Especially with respect to emergency services access.


Create new topic
28362 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 607415 10-Apr-2012 13:55
Send private message

Without knowing a lot more information any replies you get from people will be nothing but guesswork.

Is the customer on a TCL copper connection or Chorus PSTN? If it's TCL remember they have a FTTN network, all voice MPF's don't terminate at the local exchange like the Chorus network. They terminate at the cabinet.

I'm not 100% sure what you mean about "legal requirements to service an area". There are no legal requirements for any carrier to provide services anywhere or to any customer.

6434 posts

Uber Geek


  # 607418 10-Apr-2012 14:04
Send private message

I suspect he is referring to the TSO/Kiwishare.

 
 
 
 


566 posts

Ultimate Geek

Trusted
TelstraClear

  # 607419 10-Apr-2012 14:04
Send private message

Hi Zaptor,

If you could get the customer to contact me I can ask one of the team to look into this.

From your description though, this sounds as if the customer is a 'port waiter'. Where the telecommunications network is provided by Chorus over the copper network, and the Chorus exchange or cabinet is at capacity, Chorus will place the customer on a waiting list for a port. Unfortunately, there's nothing else that we or the customer can do, except wait as this is the process that Chorus uses and all telecommunications companies are treated the same way.

Hope this is useful, Gary



658 posts

Ultimate Geek


  # 607421 10-Apr-2012 14:07
Send private message

sbiddle: Without knowing a lot more information any replies you get from people will be nothing but guesswork.

Is the customer on a TCL copper connection or Chorus PSTN? If it's TCL remember they have a FTTN network, all voice MPF's don't terminate at the local exchange like the Chorus network. They terminate at the cabinet.


I believe it's the FTTN network in that case. I'm fairly sure it isn't Chorus, they've been with "TC" since the Saturn days.

sbiddle: 
I'm not 100% sure what you mean about "legal requirements to service an area". There are no legal requirements for any carrier to provide services anywhere or to any customer.


Sorry, that question didn't come out right. I was just wondering if there was some kind of constitutional mandate requiring Telco's to provide a certain level of service to customers/subscribers. I guess not.

581 posts

Ultimate Geek

Trusted

  # 607422 10-Apr-2012 14:09
Send private message

Try being in parts of Rolleston near Chch. People are told the wait is over a year.



658 posts

Ultimate Geek


  # 607426 10-Apr-2012 14:15
Send private message

TelstraClear: Hi Zaptor,

If you could get the customer to contact me I can ask one of the team to look into this.

From your description though, this sounds as if the customer is a 'port waiter'. Where the telecommunications network is provided by Chorus over the copper network, and the Chorus exchange or cabinet is at capacity, Chorus will place the customer on a waiting list for a port. Unfortunately, there's nothing else that we or the customer can do, except wait as this is the process that Chorus uses and all telecommunications companies are treated the same way.

Hope this is useful, Gary


Thanks Gary.

As I replied to  sbiddle I believe it's TC wire all the way to the (first) switch (which is a cabinet?).



658 posts

Ultimate Geek


  # 607433 10-Apr-2012 14:26
Send private message

sbiddle: ... If it's TCL remember they have a FTTN network, all voice MPF's don't terminate at the local exchange like the Chorus network. They terminate at the cabinet.


Curious. So, I'm guessing coax from the home to the cabinet, then a fibre trunk to an exchange?

 
 
 
 


7058 posts

Uber Geek

Trusted
Subscriber

  # 607437 10-Apr-2012 14:39
Send private message

Curious. So, I'm guessing coax from the home to the cabinet, then a fibre trunk to an exchange?


There is coax for the HFC cable BB and TV but UTP MPF for the POT's, in the cabinet is a fibre fed remote POT's line mux, along with the Fibre to BB/TV cable network converters.

Cyril



658 posts

Ultimate Geek


  # 607444 10-Apr-2012 15:06
Send private message

cyril7:
Curious. So, I'm guessing coax from the home to the cabinet, then a fibre trunk to an exchange?


There is coax for the HFC cable BB and TV but UTP MPF for the POT's, in the cabinet is a fibre fed remote POT's line mux, along with the Fibre to BB/TV cable network converters.

Cyril


Cheers.

They did mention it was a "pair" issue (referring to the MPF?). From what I can extrapolate, it _appears_ to be an issue at the cabinet.

7058 posts

Uber Geek

Trusted
Subscriber

  # 607445 10-Apr-2012 15:08
Send private message

MPF = Metallic Path Facility, and yes its refering to the copper twisted pair that POTs uses.

Cyril

4698 posts

Uber Geek


  # 607526 10-Apr-2012 18:08
Send private message

I thought the port waiter issue only affected broadband customers, not voice?

28362 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 607536 10-Apr-2012 19:06
Send private message

quickymart: I thought the port waiter issue only affected broadband customers, not voice?


This isn't the typical DSL "port waiter" issue that used to be common place on the Chorus network.


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.