[WXC/VFX] BoF subdivision modem

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] BoF subdivision modem

bnr034

50 posts

Geek

#112646 16-Dec-2012 12:56

I just recently moved to a BoF subdivision, WorldXchange supplied me with a WRP400. I was wonder are the options if i want to change the WRP400. at the moment I cannot multi-task as in if i am downloading something i cannot use the phone or surf the web. Spoke to the technical help-desk they were puzzled and wouldnt help me to find a solution. Mt theory is that the QoS on the WRP400 is not working or out of date modem that does horsepower to sort the incoming packets.

Zeon

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#733123 16-Dec-2012 13:02

Seems a bit weird, It should easily be able to prioritize traffic. Have you had a look in the web admin side? Even if it doesn't prioritize traffic then phone and surfing of the web will still work - could be faulty.

Speedtest 2019-10-14

bnr034

50 posts

Geek

#733124 16-Dec-2012 13:07

Zeon: Seems a bit weird, It should easily be able to prioritize traffic. Have you had a look in the web admin side? Even if it doesn't prioritize traffic then phone and surfing of the web will still work - could be faulty.

Yes I have. I even try re-configure the QoS settings.

sbiddle

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Biddle Corp

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#733127 16-Dec-2012 13:20

bnr034:
Zeon: Seems a bit weird, It should easily be able to prioritize traffic. Have you had a look in the web admin side? Even if it doesn't prioritize traffic then phone and surfing of the web will still work - could be faulty.

Yes I have. I even try re-configure the QoS settings.

Was this happening before you touched it?

QoS on a router can really only effectively prioritise upstream traffic, not downstream.

bnr034

50 posts

Geek

#733151 16-Dec-2012 14:24

sbiddle:
bnr034:
Zeon: Seems a bit weird, It should easily be able to prioritize traffic. Have you had a look in the web admin side? Even if it doesn't prioritize traffic then phone and surfing of the web will still work - could be faulty.

Yes I have. I even try re-configure the QoS settings.

Was this happening before you touched it?

QoS on a router can really only effectively prioritise upstream traffic, not downstream.

Yes it was like this when the Chorus people came and set it up... its really frustrating.

What should i get to replace the WRp400?

ChrisNZL

309 posts

Ultimate Geek

#733161 16-Dec-2012 14:41

bnr034, I have the same problem sometimes.

To alleviate it, once a day, I go to http://192.168.15.1/Status_Router.asp and click Disconnect, then Reconnect. Fixes issues for about 24-48 hours. (this is faster than a cold boot, and does the same job)

Xnet told me that they can set it up to reboot the modem every night automatically instead if desired.

I've read on many different forums that the WRP400 is just buggy, poor QoS. Annoying. It's like the max throughput just gradually degrades over time, until you reset the connection.

I have had two different WRP400s and this issue always comes back, yet setting up a PPPoE connection on my PC to the ONT directly (not using the WRP400 at all), line speed stays at max speed for 3 days straight.

You can also see how badly the WRP400 is performing by doing the speed test at Xnet's site. If you're getting less than 30 Mbps down, the WRP400's connection needs a reset :\

bnr034

50 posts

Geek

#733164 16-Dec-2012 15:01

ChrisNZL: bnr034, I have the same problem sometimes.

To alleviate it, once a day, I go to http://192.168.15.1/Status_Router.asp and click Disconnect, then Reconnect. Fixes issues for about 24-48 hours. (this is faster than a cold boot, and does the same job)

Xnet told me that they can set it up to reboot the modem every night automatically instead if desired.

I've read on many different forums that the WRP400 is just buggy, poor QoS. Annoying. It's like the max throughput just gradually degrades over time, until you reset the connection.

I have had two different WRP400s and this issue always comes back, yet setting up a PPPoE connection on my PC to the ONT directly (not using the WRP400 at all), line speed stays at max speed for 3 days straight.

You can also see how badly the WRP400 is performing by doing the speed test at Xnet's site. If you're getting less than 30 Mbps down, the WRP400's connection needs a reset :\

Im already on the nightly reboot list on Xnet. Still having the same problem. Is not not possible to find a replacement for the WRP400?

sbiddle

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#733168 16-Dec-2012 15:26

SRP521 is the best replacement for a WRP400.

Technically speaking any router can be used, but if you want VoIP you'll get no support if you opt for anything that's not on the supported hardware list.

Wise

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bnr034

50 posts

Geek

#733171 16-Dec-2012 15:51

sbiddle: SRP521 is the best replacement for a WRP400.

Technically speaking any router can be used, but if you want VoIP you'll get no support if you opt for anything that's not on the supported hardware list.

Let say I opted out to get a Non-Linksys (Cisco) router... what do you need to buy to link the phone up to the router?

Since the WRP 400 have phone jacks i just connect my lan-phone into the phone jacks

sbiddle

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#733257 16-Dec-2012 20:10

bnr034:
sbiddle: SRP521 is the best replacement for a WRP400.

Technically speaking any router can be used, but if you want VoIP you'll get no support if you opt for anything that's not on the supported hardware list.

Let say I opted out to get a Non-Linksys (Cisco) router... what do you need to buy to link the phone up to the router?

You'll need an ATA.

If you're going to buy a new route ensure that it supports VLAN tagging on the WAN port (nothing cheap will support this) because it will be ultimately may be required by some ISP's when your BoF area is converted to UFB.

joshp

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WorldxChange

#733344 17-Dec-2012 07:46

Hi Guys,

Our recommendation would be to move to the SRP521, it is more geared to the home business/prosumer. The wrp400 works great in most residential situations, however those that require more "grunt" could replace the device with an SRP521 which we will support with our auto provisioning.

If you opt to purchase your own router, you can simply change the WRP400's wan connection to DHCP, this will allow you to place it behind your new router and continue to use it for your phone services. This does however mean that you will need to set up your own QOS to prioritise the voice traffic.

Regards

Josh

http://wxc.co.nz

bnr034

50 posts

Geek

#733849 17-Dec-2012 19:50

joshp: Hi Guys,

Our recommendation would be to move to the SRP521, it is more geared to the home business/prosumer. The wrp400 works great in most residential situations, however those that require more "grunt" could replace the device with an SRP521 which we will support with our auto provisioning.

If you opt to purchase your own router, you can simply change the WRP400's wan connection to DHCP, this will allow you to place it behind your new router and continue to use it for your phone services. This does however mean that you will need to set up your own QOS to prioritise the voice traffic.

Regards

Josh

Sweet.. you just shed a light in my modem selection!