This is what really makes me mad with TCL.
After a lot of history last year re my adsl connection that went south dramatically, I just phoned TCL to get the adsl removed from my package (I am now using rbi broadband and very happy with it).
I get told I have to talk to the customer retention team, but they are busy right now. I can get them to call back (some time in the next 5 business days) or try again this afternoon (with no guarantee of talking to them)!!!! This is from the company that was originally founded on the basis of great customer service!
Arrghhh....