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93 posts

Master Geek
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Topic # 114853 5-Mar-2013 15:00
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I've just realised that I do not receive incoming calls on my XNet VFX line.  Outgoing calls work fine, but all incoming calls go straight to the XNet voicemail service.

I just called tech support and was told that I'd done everything they could think to suggest and that I need to try another modem.  I'll do that...when I can find another modem.  In the meantime, I thought I'd post here to see if anyone has any bright ideas...


Hardware details:

T-Link TD-W8960N modem / router - latest firmware
Linksys PAP2T

The PAP2T is plugged directly into the modem.

Here's what I've done so far:

  • Static IP for the PAP2T (although it's allocated by the TD-W8960N via DHCP as a static lease based on the PAP2Ts MAC address)
  • Port forwarded 5060-5061 (TCP/UDP) and 10000-20000 (TCP/UDP) to the PAP2T (I checked a million times - it's the correct IP address)
    • when port forwarding didn't work, I put the PAP2T's IP address into DMZ (again, I checked the IP address many times)
  • Disabled SIP ALG on the TD-W8960N
  • Factory reset the PAP2T and re-provisioned from XNet
  • Disabled SPI Firewall on the TD-W8960N

I've read all the posts (Geekzone and abroad) that I can find, and I'm running out of ideas.  It seems that others have VOIP working (even with VFX XNet?) with my hardware combination.




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93 posts

Master Geek
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  Reply # 775085 5-Mar-2013 16:29
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Well...full credit to Josh at XNet Tech Support!

It turns out I'd set the number of rings before going to voicemail to ZERO. Nothing to do with my device setup.

I did not think to check that.


Thanks!

26465 posts

Uber Geek
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Biddle Corp
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  Reply # 775118 5-Mar-2013 17:04
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Just FYI it is important you have the SIP ALG disabled on these devices. You will have VoIP issues if you leave it enabled.

985 posts

Ultimate Geek
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  Reply # 776073 7-Mar-2013 09:37
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sbiddle: Just FYI it is important you have the SIP ALG disabled on these devices. You will have VoIP issues if you leave it enabled.

Is that a setting on the PAP2T? I've got a very similar setup, but I couldn't find any reference to it. On the other hand, I'm not actually having any issues either.

4841 posts

Uber Geek
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  Reply # 776078 7-Mar-2013 09:48
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No, the SIP ALG is a router setting.

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