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454 posts

Ultimate Geek
+1 received by user: 95


Topic # 128922 28-Aug-2013 16:39
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Thinking of jumping ISPs to SNAP, but I'm inherently lazy, so if I've misunderstood something I'd be keen to know.

My Current Status
I'm currently stuck in ADSL2 land, and I run naked DSL with an on account phone discount. I'm well outside any contract minimum terms for both the phone and the DSL. My current data usage is just over 200 GB/Month (and on a gradual rise). This has me paying ~115 dollars/month for internet. I currently also run an a couple of services for myself (Client -> Site VPN, Personal Websites) using a dynamic DNS service to find them from outside.

Why would I change?

Mostly money: For the same price on snap I can get 300GB of data, which is what I use, and take a big chunk out of my usage with the unmetered period in the 1am-7am gap. (I'm looking at as the big offenders here) so will probably allow for growth. The kicker comes with wanting a static IP: I am looking at setting up a site-site ipsec tunnel and by all accounts everything gets easier with a static IP. The only way I can see to get this on vodafone is a $23/month addon that includes a lot of other stuff I don't care about. Whereas snap says they'll do it for $5.

All of this has me paying approx $115 per month with the possibility of $138 if I get that static IP, where as on snap I can do it for $100. With the possible bonus of being able to move my mobile phone somewhere else as well.

I do play online games, so latency is also an important factor to me, and according to snap has ~10-20 ms edge to the US over vodafone so that would be nice.

What has annoyed me

Vodafone seems to have no customer loyalty system: Currently advertised is a deal that would knock $40/month off the price of the connection (free double your data if you sign up for 12 months) but when I spoke to a customer rep in store they advised that I was ineligible for this as I'm an existing customer, even though I'm well outside my existing contract. It seems weird to me that VF (as a corporation) would go to so much effort to get customers, but put in so little effort to keep them.

Why I'm telling you all this

As I said at the start: I'm lazy and would prefer not to have to go through all the mess of switching, but at $40/month it's an easy bet. That said getting the terms and gotchas of telecom agreements are always fun, so I figured I'd ask and see if anyone knows of a better way (or a better deal than the snap one) I'd love to hear.

Also any gotchas in terms of being charged for a month by both ISPs/ getting DCed from one before the other connects you up would be good to know too.

Warning: reality may differ from above post

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3261 posts

Uber Geek
+1 received by user: 955


  Reply # 886004 28-Aug-2013 16:59
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If you do want to see what Vodafone can do for you, you probably need to ring up, tell them you're thinking of moving to snap and ask to speak to someone on their customer retention team.

TBH though, I was very happy with the move from VF to snap - mainly because VF had no VDSL offering at the time - given they still don't I think it was the right move!

383 posts

Ultimate Geek
+1 received by user: 132

  Reply # 886005 28-Aug-2013 17:02
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I suggest calling up VF advise you are thinking of leaving and ask to speak to the retention team. Outline your reasoning clearly like you have done below. They will offer you something I'm fairly sure.


454 posts

Ultimate Geek
+1 received by user: 95


  Reply # 886621 29-Aug-2013 16:18
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VodafoneDylan got the right person at the Vodafone retention team to take a look at my account, and they've been able to do a good deal for me.  Thanks to both him, and the VF team for getting that sorted so painlessly.

Warning: reality may differ from above post

2532 posts

Uber Geek
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  Reply # 886623 29-Aug-2013 16:22
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I suggest messaging some of the VF guys on here to see if a deal can be struck. My personal experience with just phoning up is hopeless. Their reps on here are good to deal with though.

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