[WXC/VFX] Number porting cost

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Niel

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#13644 21-May-2007 19:57

Once again I've wasted my time searching the Telecom website. What I'm after is the cost of porting my Telecom phone number to VFX. Telecom only gives you info on porting to them, not away from them. Can anyone help, please?

Also, once ported what happens to the Telecom phone line I'm paying for and where the number was ported from? Do they assign a new number to it, or is it wasted until we get nDSL? I know I can't (yet) give up the analoge line, but does that line get a new number so I can still use the line I'm paying for?

Thanks in advance.

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antoniosk

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#71554 21-May-2007 20:19

Niel: Once again I've wasted my time searching the Telecom website. What I'm after is the cost of porting my Telecom phone number to VFX. Telecom only gives you info on porting to them, not away from them. Can anyone help, please?

Also, once ported what happens to the Telecom phone line I'm paying for and where the number was ported from? Do they assign a new number to it, or is it wasted until we get nDSL? I know I can't (yet) give up the analoge line, but does that line get a new number so I can still use the line I'm paying for?

Thanks in advance.

Porting is a government given right now, and the industry picks up the processing fee as part of the process.

XNET will xfer the number AND your line to them.

In the XNET model you can only port the number with the line, as they have no other way of connecting you to their network. They are wholesaling the line from Telecom, and providing broadband under the UBS model (which means your line is probably costing them about $65 a month for voice+UBS). VFX at this time cannot seperate the voice element from the line, but they can't force you to hook your phone on.

They are then choosing to provide you a voip service rather than analogue voice (the quality of which is related to the quality of your line, distance from exchange, alignment of Jupiter to Mars etc).

In Naked DSL land, all that happens is the analogue service supplied at a wholesale rate is not mandatory. The line still belongs and is maintained by Telecom - and VFX will lease the line from Telecom while providing a service. Voice will no longer be supplied by the NEAX, and will be ONLY be available from XNET.

The issue of distance from exchange and alignment of Jupiter to Mars is NOT resolved under nDSL - if your service was poor before it will be poor after. The quality will only improve if the backhaul's are shortened and the minimum service per customer is improved.

Trust this helps
AK

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Antoniosk

Glazza

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#71555 21-May-2007 20:20

I may stand corrected here, but I believe it was about $20...

All services of the number are collapsed…. Therefore you would loose your DSL service…

Glazza

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#71559 21-May-2007 20:26

Porting is a government given right now, and the industry picks up the processing fee as part of the process.

Thats not quite right. I believe every Service Provider charges to 'port' a number to there service. This way well be waved etc...

XNET will xfer the number AND your line to them.

Xnet, or VFX as we are talking about will NOT port the line to them, they dont provide physical phone lines, rather provide a VOIP service.

In the XNET model you can only port the number with the line, as they have no other way of connecting you to their network. They are wholesaling the line from Telecom, and providing broadband under the UBS model (which means your line is probably costing them about $65 a month for voice+UBS). VFX at this time cannot seperate the voice element from the line, but they can't force you to hook your phone on.

Again, the VFX service is not provided via copper, rather IP... In my case, xnet lost an Internet customer, as I moved to a wireless Internet Connection, and then ported my Telecom Phone Line to VFX, which as a result the Telecom line, along with the xnet internet connection was disconnected.

coffeebaron

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#71565 21-May-2007 21:06

Niel:
Also, once ported what happens to the Telecom phone line I'm paying for and where the number was ported from? Do they assign a new number to it, or is it wasted until we get nDSL? I know I can't (yet) give up the analoge line, but does that line get a new number so I can still use the line I'm paying for?

Thanks in advance.

I have queried a similar situation, needing to port Telecom phone number to VFX from one that has DSL. There is a bit of a multi step process to do this.
Basically your existing line will need a new phone number, releasing existing number for port to VFX. The catch here is, you will lose your DSL connection for some unknown time during the change over, as the DSL is tied to the phone number. Xnet (or who ever your ISP is), would need to then get DSL reprovisioned on the new phone number (same line).

The actual porting process I think is the easy step, cost I think is $17.50 (maybe plus GST). Its the DSL changing between old and new Telecom phone number that is the problem.

A similar scenario would be you are being bugged by telemarketers, so you want to change your phone number, no problem says Telecom. Catch being, with DSL on the line, there maybe disruption whilst it got reprovisioned on new number.

Anyway, hope this helps, maybe talk to the help-desk for the best way to approach this. In my situation, I decided to created a new DSL connection on an other line, then will port existing DSL line once its all go (slight overlap with two broadband connections). Was Jody at the Xnet help-desk that I discussed this similar scenario with.

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grant_k

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#71572 21-May-2007 21:50

Niel: Once again I've wasted my time searching the Telecom website. What I'm after is the cost of porting my Telecom phone number to VFX. Telecom only gives you info on porting to them, not away from them. Can anyone help, please?

Definitely $17.50 + GST as suggested by CoffeeBaron. I've just checked my latest WxC bill to confirm this.

Niel: Also, once ported what happens to the Telecom phone line I'm paying for and where the number was ported from?

All services provided on that line are disconnected: Basic Phone service, Any additional phone services such as Call Minder, ADSL.

Niel: Do they assign a new number to it, or is it wasted until we get nDSL? I know I can't (yet) give up the analoge line, but does that line get a new number so I can still use the line I'm paying for?

The way I got around this was to switch my ADSL to a second phone line and then port the number from the original phone line to VFX.

In your case with only one line, you will need to do this in 6 steps:

1) Set up a VFX number with WxC (if I remember correctly, you have done this step already)
2) Arrange for Telecom to change your original number to a Customer Link number which forwards all incoming calls to your VFX number
3) Your DSL will be lost at this point
4) Arrange for Telecom to provide a new number for your analogue line
5) Arrange for your ISP to provision DSL on your new number
6) Arrange for WxC to port your original number from Telecom's Customer Link service to VFX

I would suggest doing this one step at a time or you will get Telecom's Service Order system hopelessly confused and probably end up with nothing that works. If you don't go through the intermediate step of Customer Link, your existing number (which you are wanting to keep) will be relinquished and you will have no further control over it i.e. it will be returned to Telecom's pool of recycled numbers and you will lose the right to port it.

I hope that all makes sense. It's a more simplified version of what I had to go through during February/March. However, in my case, I rented all the lines through TelstraClear which made things infinitely more complicated and much much slower. For your sake, I hope you are renting your line directly from Telecom

P.S. If at all possible I would suggest waiting until the advent of Naked DSL later this year or early next year maybe (who knows). It will GREATLY simplify the above process! Either that, or switch to a wireless internet connection which will also make the process much quicker.

Cheers,
Grant.

Niel

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#71577 21-May-2007 22:10

Thanks for all the quick replies. I am with Telecom for a basic phone only, with WxC for ADSL and VOIP. I'll wait for nDSL, there is talk of towards the end of this year (3-6 months from now). Telecom is actually also pushing it, they also want to go VOIP so they can sell video phones. Just image what would then happen to bandwidth availability...

You can never have enough Volvos!

Wendy

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#71585 21-May-2007 22:54

antoniosk:
XNET will xfer the number AND your line to them.

In the XNET model you can only port the number with the line, as they have no other way of connecting you to their network. They are wholesaling the line from Telecom, and providing broadband under the UBS model (which means your line is probably costing them about $65 a month for voice+UBS). VFX at this time cannot seperate the voice element from the line, but they can't force you to hook your phone on.

Hi there,

I think you might be confusing number porting with line reassignment which are two completely different things.

Number porting which WxC does do takes your number, removes it from the network that it's currently on (ie. Telecom) and puts it on the WxC networks as a working number which you can then use for VFX. If you have DSL on the line that the number's removed from that collapses along with any other services you have as you no longer have line rental and therefore can't currently have DSL on the line. This changes with the advent of naked DSL.

Line reassigment (something WxC doesn't currently do) just means that the provider takes over the billing of the line, it becomes a wholesaled line and all the services on it will transfer with it. Your number will still be active on the Telecom network so not able to be used for VFX.

I hope that clears some of that up.

Cheers,

Wendy