RBI Waikato Intermittant Fault

Forums › One New Zealand (including Vodafone, WxC, Farmside) › RBI Waikato Intermittant Fault

johnmo

113 posts

Master Geek

#136546 1-Dec-2013 08:07

Trust this is the correct forum?
Our RBI has been intermittent now for days (East of Hamilton) to the point of being unusable.

Tracert shows huge latency about 50% or more of the time.

Restarted router
Connected to at least two different RBI towers

Has anyone else have the same problem?
Or any suggestions?

johnr

19282 posts

Uber Geek
Inactive user

#945075 4-Dec-2013 06:04

Is this still a ongoing issue?

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johnmo

113 posts

Master Geek

#945111 4-Dec-2013 08:58

As of this morning the problem is still ongoing.
In talking with our Provider of RBI she advises

1 They have other clients in the area with the same problem
2 They have multiple fault tickets with Vodafone since last week

This ongoing problem and the apparent slowness to fix seems to have put RBI in a very poor light in our area.
Our provider also advises that they see a lack from Vodafone in escalation for RBI service faults.

The above comments are not made lightly as prior to this the technical service has been good.
It just seems that now there is a problem no-one seems to be able to get any support including resellers.
Hence my reason for posting here!

John

johnr

19282 posts

Uber Geek
Inactive user

#945117 4-Dec-2013 09:06

Who is your provider? Some faults are not a simple fix we have a issue down south island at the moment of interference on our mobile network due to a business bringing in some units that operate right in our part of the 900Mhz band and installed these onto some farming equipment and the installer has basically told us to go jump and not doing anything so now the RSM is involved and our customers impacted

This is just a real world example of what is actually happening now

John

johnr

19282 posts

Uber Geek
Inactive user

#945120 4-Dec-2013 09:10

To compound things further we have people bringing US cordless phones that operate in our part of the 2100Mhz band and take out 3G

Think of the work to track these down

johnmo

113 posts

Master Geek

#945123 4-Dec-2013 09:21

Are you saying that a standard product out of the US (that may well be illegally operated in NZ) but never less a standard US consumer product can take out RBI in NZ?

dylanp

840 posts

Ultimate Geek

Trusted

#945130 4-Dec-2013 09:30

johnmo: Are you saying that a standard product out of the US (that may well be illegally operated in NZ) but never less a standard US consumer product can take out RBI in NZ?

Hi johnmo

If a device is operating on the same frequency as our network then yes, it might cause interference.

A similar example is wifi interference caused by other devices in the 2.4GHz range. One customer I recall had an issue with their home wifi not working at particular times of day, right when they'd got their baby to sleep and were ready to use their laptop, that one was caused by a wireless baby monitor!

Clearly devices like that have different transmission range than a cellsite but if they're closer to you then they might cause local interference.

The RSM site has a great chart of radio frequencies in NZ, good geeky colourful reading. Might need updating now but still shows how many different types of services depend on allocated frequencies.

Dylan

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#945167 4-Dec-2013 10:12

johnmo: Are you saying that a standard product out of the US (that may well be illegally operated in NZ) but never less a standard US consumer product can take out RBI in NZ?

It can take out a mobile network, yes.

US DECT phones use a slightly different frequency range (1920Mhz - 1930Mhz) from the standard Euro DECT band used everywhere else in the world (1880Mhz - 1900Mhz). Using one of these in NZ will kill the uplink on a Vodafone 2100Mhz 3G site as it uses their block of 1920Mhz -1930Mhz that Vodafone have management right to use.

If you use one of these devices you will be hunted down, and fined up to $10000 by the RSM for using an illegal device.

I'm aware of somebody who purchased a lot of Snom M3 DECT/IP phones from the US because they were cheaper than sourcing ex Europe and ran into lots of trouble.

johnmo

113 posts

Master Geek

#945186 4-Dec-2013 10:23

It seems the VF people on this thread seem to be intent on scaring people re interference problems.

The thread is about a prolonged intermittent problem where no-one has identified the problem as interference (it may well be or not)

Our provider says she is frustrated with getting resolution to an on going problem.

My Aim of posting is
1 Get my connection problem found and sorted
2 Let others know RBI is not being well supported as far as I can see.

The answers about indicate that RBI may well not be as robust as promoted.

VF site indicates you can port your landline to the service. In light of above I ask is this actually safe. Will the VOIP connection stay up and or faults re resolved in a reasonable time? http://www.vodafone.co.nz/broadband/rural/wireless-and-calling/ does not mention that service may regularly stop due to radio interference outside VF control

Note my earlier post indicating that the problem appears to affect others over a wide area.

I am not convinced the problem is interference based but don't know.
I see an extremely high signal strength from our high gain antenna into the router at all times.
I see a tracert showing huge latency every so often

and I have an unusable RBI connection for many days now.

John

johnr

19282 posts

Uber Geek
Inactive user

#945214 4-Dec-2013 10:38

Narrow down the part of the Waikato you are in please?

I did not advise ' Your issue ' was interference I was giving you an example

johnmo

113 posts

Master Geek

#945224 4-Dec-2013 10:47

have just sent johnr a private message with details of provider etc.

Fault is in Telephone Rd and Eureka towers at least as I am able to connect to both and have the same problem with either.

One I have high gain antenna on roof and the other is using router internal antenna with external antenna disconnected.

John

johnr

19282 posts

Uber Geek
Inactive user

#945406 4-Dec-2013 14:58

I can confirm the above sites are already getting looked into for a issue