Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




93 posts

Master Geek


# 136546 1-Dec-2013 08:07
Send private message

Trust this is the correct forum?
Our RBI has been intermittent now for days (East of Hamilton) to the point of being unusable.

Tracert shows huge latency about 50% or more of the time.

Restarted router
Connected to at least two different RBI towers


Has anyone else have the same problem?
Or any suggestions?

Create new topic
19282 posts

Uber Geek
Inactive user


  # 945075 4-Dec-2013 06:04
Send private message

Is this still a ongoing issue?



93 posts

Master Geek


  # 945111 4-Dec-2013 08:58
Send private message

As of this morning the problem is still ongoing.
In talking with our Provider of RBI she advises

1  They have other clients in the area with the same problem
2  They have multiple fault tickets with Vodafone since last week


This ongoing problem and the apparent slowness to fix seems to have put RBI in a very poor light in our area.
Our provider also advises that they see a lack from Vodafone in escalation for RBI service faults.

The above comments are not made lightly as prior to this the technical service has been good.
It just seems that now there is a problem no-one seems to be able to get any support including resellers.
Hence my reason for posting here!

John

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 945117 4-Dec-2013 09:06
Send private message

Who is your provider? Some faults are not a simple fix we have a issue down south island at the moment of interference on our mobile network due to a business bringing in some units that operate right in our part of the 900Mhz band and installed these onto some farming equipment and the installer has basically told us to go jump and not doing anything so now the RSM is involved and our customers impacted

This is just a real world example of what is actually happening now

John

19282 posts

Uber Geek
Inactive user


  # 945120 4-Dec-2013 09:10
Send private message

To compound things further we have people bringing US cordless phones that operate in our part of the 2100Mhz band and take out 3G

Think of the work to track these down



93 posts

Master Geek


  # 945123 4-Dec-2013 09:21
Send private message

Are you saying that a standard product out of the US (that may well be illegally operated in NZ) but never less a standard US consumer product can take out RBI in NZ?

767 posts

Ultimate Geek

Trusted

  # 945130 4-Dec-2013 09:30
One person supports this post
Send private message

johnmo: Are you saying that a standard product out of the US (that may well be illegally operated in NZ) but never less a standard US consumer product can take out RBI in NZ?


Hi johnmo

If a device is operating on the same frequency as our network then yes, it might cause interference.

A similar example is wifi interference caused by other devices in the 2.4GHz range. One customer I recall had an issue with their home wifi not working at particular times of day, right when they'd got their baby to sleep and were ready to use their laptop, that one was caused by a wireless baby monitor!

Clearly devices like that have different transmission range than a cellsite but if they're closer to you then they might cause local interference.

The RSM site has a great chart of radio frequencies in NZ, good geeky colourful reading. Might need updating now but still shows how many different types of services depend on allocated frequencies.

Dylan

28264 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 945167 4-Dec-2013 10:12
One person supports this post
Send private message

johnmo: Are you saying that a standard product out of the US (that may well be illegally operated in NZ) but never less a standard US consumer product can take out RBI in NZ?


It can take out a mobile network, yes.

US DECT phones use a slightly different frequency range (1920Mhz - 1930Mhz) from the standard Euro DECT band used everywhere else in the world (1880Mhz - 1900Mhz). Using one of these in NZ will kill the uplink on a Vodafone 2100Mhz 3G site as it uses their block of 1920Mhz -1930Mhz that Vodafone have management right to use.

If you use one of these devices you will be hunted down, and fined up to $10000 by the RSM for using an illegal device.

I'm aware of somebody who purchased a lot of Snom M3 DECT/IP phones from the US because they were cheaper than sourcing ex Europe and ran into lots of trouble.



 
 
 
 




93 posts

Master Geek


  # 945186 4-Dec-2013 10:23
Send private message

It seems the VF people on this thread seem to be intent on scaring people re interference problems.

The thread is about a prolonged intermittent problem where no-one has identified the problem as interference (it may well be or not)

Our provider says she is frustrated with getting resolution to an on going problem.

My Aim of posting is
1  Get my connection problem found and sorted
2  Let others know RBI is not being well supported as far as I can see.

The answers about indicate that RBI may well not be as robust as promoted.

VF site indicates you can port your landline to the service. In light of above I ask is this actually safe. Will the VOIP connection stay up and or faults re resolved in a reasonable time?  http://www.vodafone.co.nz/broadband/rural/wireless-and-calling/ does not mention that service may regularly stop due to radio interference outside VF control

Note my earlier post indicating that the problem appears to affect others over a wide area.

I am not convinced the problem is interference based but don't know.
I see an extremely high signal strength from our high gain antenna into the router at all times.
I see a tracert showing huge latency every so often

and I have an unusable RBI connection for many days now.

John



19282 posts

Uber Geek
Inactive user


  # 945214 4-Dec-2013 10:38
Send private message

Narrow down the part of the Waikato you are in please?

I did not advise ' Your issue ' was interference I was giving you an example



93 posts

Master Geek


  # 945224 4-Dec-2013 10:47
Send private message

have just sent johnr a private message with details of provider etc.

Fault is in Telephone Rd and Eureka towers at least as I am able to connect to both and have the same problem with either.

One I have high gain antenna on roof and the other is using router internal antenna with external antenna disconnected.

John

19282 posts

Uber Geek
Inactive user


  # 945406 4-Dec-2013 14:58
Send private message

I can confirm the above sites are already getting looked into for a issue

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.