Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




447 posts

Ultimate Geek
+1 received by user: 72


Topic # 146641 24-May-2014 16:37
Send private message

Is there a mass shortage of call center staff? Friday afternoon i gave up after 35min today right now im still on hold 25min and about to give up again. Is there only 3 crappy songs to listen to? worst hold music ever. Can someone pm me its not a hard one.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1052362 24-May-2014 16:43
Send private message

Call from a mobile and use the callback feature, You don't lose your place in the que and when at the front your mobile will ring 0800 438 448,

If it's not difficult then ask here on Geekzone or the Vodafone NZ community or can you do it online in ' My Account '

2506 posts

Uber Geek
+1 received by user: 315

Trusted

  Reply # 1052373 24-May-2014 16:49
One person supports this post
Send private message

How come the call-back service is not offered on Landline calls?

 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1052377 24-May-2014 16:55
Send private message

DjShadow: How come the call-back service is not offered on Landline calls?


Guessing but more chance of getting hold of the actual person that called



447 posts

Ultimate Geek
+1 received by user: 72


  Reply # 1052393 24-May-2014 17:25
Send private message

How do i get the call back feature i have not been offered it yet im ex telstra customer and use 0508 888 800


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1052418 24-May-2014 17:47
Send private message

shrub: How do i get the call back feature i have not been offered it yet im ex telstra customer and use 0508 888 800



It's only offered today on the 0800 number posted above

2762 posts

Uber Geek
+1 received by user: 1166


  Reply # 1052441 24-May-2014 18:36
Send private message

Sometimes callback is offered but sometimes not IME. It does work very well however.




Always be yourself, unless you can be Batman, then always be the Batman



5241 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1052442 24-May-2014 18:36
Send private message

DjShadow: How come the call-back service is not offered on Landline calls?


Caller ID isnt accurate.


2506 posts

Uber Geek
+1 received by user: 315

Trusted

  Reply # 1052447 24-May-2014 18:52
Send private message

TimA:
DjShadow: How come the call-back service is not offered on Landline calls?


Caller ID isnt accurate.



Really? We use it where I work and it runs perfectly fine off both Landline and Mobile Caller ID's (using Zeacom)

5241 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1052452 24-May-2014 19:01
Send private message

scuwp: Sometimes callback is offered but sometimes not IME. It does work very well however.


It will only trigger if the wait is more than x minutes

1445 posts

Uber Geek
+1 received by user: 257

Subscriber

  Reply # 1052454 24-May-2014 19:03
5 people support this post
Send private message

The call back feature seem like a bit of stopgap measure, it's not really fixing the problem, it's just delaying dealing with it.

When I have to ring I'm ready at that point in time to make any changes/checks at my end, I'm in front of my PC. with the callback I most likely will not be infront of my PC.

I think that actually been able to talk to a CSR in a timely manor is what counts.

5241 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1052455 24-May-2014 19:03
Send private message

DjShadow:
TimA:
DjShadow: How come the call-back service is not offered on Landline calls?


Caller ID isnt accurate.



Really? We use it where I work and it runs perfectly fine off both Landline and Mobile Caller ID's (using Zeacom)


If its withheld or alike it usually shows the exchange phone number, If its a transfer it will show the number from the switch board, If they call from work usually it will get another IVR. Mobiles are the easiest.

gregmcc: The call back feature seem like a bit of stopgap measure, it's not really fixing the problem, it's just delaying dealing with it.

When I have to ring I'm ready at that point in time to make any changes/checks at my end, I'm in front of my PC. with the callback I most likely will not be infront of my PC.

I think that actually been able to talk to a CSR in a timely manor is what counts.


We introduced 35 staff or there abouts 2 weeks ago.
From 11AM-4PM there is a wait under 10 minutes if not none at all for technical assistance.
If you call at a peak time expect a wait. Given every man and his dog are calling. If you call during billing week expect a wait when trying to speak with customer care.



447 posts

Ultimate Geek
+1 received by user: 72


  Reply # 1052459 24-May-2014 19:13
Send private message

TimA:
DjShadow:
TimA:
DjShadow: How come the call-back service is not offered on Landline calls?


Caller ID isnt accurate.



Really? We use it where I work and it runs perfectly fine off both Landline and Mobile Caller ID's (using Zeacom)


If its withheld or alike it usually shows the exchange phone number, If its a transfer it will show the number from the switch board, If they call from work usually it will get another IVR. Mobiles are the easiest.

gregmcc: The call back feature seem like a bit of stopgap measure, it's not really fixing the problem, it's just delaying dealing with it.

When I have to ring I'm ready at that point in time to make any changes/checks at my end, I'm in front of my PC. with the callback I most likely will not be infront of my PC.

I think that actually been able to talk to a CSR in a timely manor is what counts.


We introduced 35 staff or there abouts 2 weeks ago.
From 11AM-4PM there is a wait under 10 minutes if not none at all for technical assistance.
If you call at a peak time expect a wait. Given every man and his dog are calling. If you call during billing week expect a wait when trying to speak with customer care.



11-4pm is not when working people can call due to a thing called work. Why is there not more emphasis on 4-8pm? I know that business is important but when you have residential paying you $250+ every month id suggest you make those people a priority also. 

5241 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1052463 24-May-2014 19:26
Send private message

shrub:
TimA:
DjShadow:
TimA:
DjShadow: How come the call-back service is not offered on Landline calls?


Caller ID isnt accurate.



Really? We use it where I work and it runs perfectly fine off both Landline and Mobile Caller ID's (using Zeacom)


If its withheld or alike it usually shows the exchange phone number, If its a transfer it will show the number from the switch board, If they call from work usually it will get another IVR. Mobiles are the easiest.

gregmcc: The call back feature seem like a bit of stopgap measure, it's not really fixing the problem, it's just delaying dealing with it.

When I have to ring I'm ready at that point in time to make any changes/checks at my end, I'm in front of my PC. with the callback I most likely will not be infront of my PC.

I think that actually been able to talk to a CSR in a timely manor is what counts.


We introduced 35 staff or there abouts 2 weeks ago.
From 11AM-4PM there is a wait under 10 minutes if not none at all for technical assistance.
If you call at a peak time expect a wait. Given every man and his dog are calling. If you call during billing week expect a wait when trying to speak with customer care.



11-4pm is not when working people can call due to a thing called work. Why is there not more emphasis on 4-8pm? I know that business is important but when you have residential paying you $250+ every month id suggest you make those people a priority also. 


Most of our staff are on to 8PM. Its just lots of people call. The issues with our call volumes as they are repeat calls about the same thing or people calling us for everything (Unsupported issues).


3301 posts

Uber Geek
+1 received by user: 627


  Reply # 1052467 24-May-2014 19:43
Send private message

Sounds like 2005, all over again...

2762 posts

Uber Geek
+1 received by user: 1166


  Reply # 1052486 24-May-2014 20:18
2 people support this post
Send private message

Having just moved over from Telecom, I can honestly say that VF's service is far superior, and the staff much better to deal with IME.






Always be yourself, unless you can be Batman, then always be the Batman



 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.