Just wondering if anyone is able to shed any light on what is involved in transfer requests for Naked Cable in Christchurch?
I've recently had to move into a rental due to Earthquake repairs happening at my address. The move is temporary (about a month), and we've already been there for two weeks.
I've got naked cable at the old address, and there was working cable at the new address I was going to (old tenant's account though). So I took my surfboard over, connected it up and it was working fine. It was also registering the traffic used to my account, as presumably the usage meter is tracked by the IP of the modem (??).
I also called Vodafone support prior to moving to find out whether I needed to put in a transfer request or not but got mixed answers (first level CSR said yes, but the CSR from the transfer team said no). I elected not to at the time, I was just going to move in and see if it worked (which it did).
So anyway after being at the new address for a week, the service has stopped working. I rang up and after explaining several times, finally got the message across that it was a temporary transfer and lodged a ticket.
Now it has been a week, still no internet, and support are telling me that the transfer is still pending. The last CSR I spoke to told me they were trying to organize a tech to come out. I told them I don't need a tech as the gear is all in (and was working), but apparently that's the hold up.
So presumably all that needs to happen is for the node my modem was reporting to be transferred to the new node? The really funny thing is that the temporary house I'm staying at is only a few blocks away from my normal address!
Thanks for any help or advice anyone can offer... my worry is that by the time the transfer actually happens, I'll be moving out and will then have to put in ANOTHER transfer request which will then have more down time while that happens! Surely this is fairly common given that there are so many people playing musical houses down here at the moment...
Trusted
