So a couple of weeks ago or more, I signed up for broadband and phone with ihug - I went with ihug because they were doing 3 months free, and I like their Broadband 3 plan. Anywho, a few days later, I'm promised internet and phone on the following Monday. That Monday the phone is on, but not the internet. Of course I call them to find out what is going on, they tell me it'll be on the next day, on the next day, etc for about 4 days. Then I find out they nerfed the BB3 plan, so I told them to shove their BB connection, but I'll keep the phone rental.
The same day, I phoned XNet to get BB organised with them. This was to turn out to be no less a painful experience then with ihug. I carefully explained the situation on the phone, and warned them it's possible ihug will have already connected me. A few days later, I get an email from XNet, telling me there's going to be a delay becasue I've already got a BB connection with another supplier. Ugh. But that's OK, I can deal with that. After speaking with a person on the phone, I'm assured my connection should ideally be up that same day, if not the next.
It's not up that day, so I'm happy to know it'll be up the next. Well, the end of the next day comes, and no sync, so I phone them again. After giving my details I'm confronted with "OK, your connection is ready to use". WTF? Telling me it's ready to use when it's clearly not? Are you serious? Anyway, I tell him it's not, and he assures me that if it's not on today (at 6.45pm), then it'll be connected the next day - he promised this would be the case, and told me to phone him back at lunch time if it's not.
Well, it's lunch time, and no connection. So I phone back and get an utterly rude, unsympathetic, uncaring and unapologetic person named Linda (I think). I again give my details, and she says "well, your connection is all ready to be used". FFS, this sounds familiar. I tell her it's not, so she goes and speaks to someone else on the team. Again, she's promising it'll be up tomorrow, but I have my doubts.
How hard is it to give someone the right date? Or at least not promise what you cant deliver. I'm pretty pissed off right now, and am currently giving XNet a B- grade. Lets hope the dont slip to a D.