Sorry this is a bit long but anyone considering moving to Worldxchange/XNet/WXC might want to consider the sort of customer service they can expect.

We’ve been with WXC for DSL since 2008, and we thought them fabulous. Good rates, good service, native IPv6, free static IPs, VoIP phone, excellent virtual pabx etc., what more can you ask for? So good in fact we moved to Naked DSL a year or so ago, again brilliant.

In August it all went wrong, the DSL was fine but the phone not so much. One way calls, phantom ringing, in short hopeless. As I was overseas I had my wife call the help desk and with great difficulty she worked her way through the script. This would have been hard as the rats nest of wires under the desk in the office makes it very hard for even the technical (not my wife) to follow the sorts of instructions being given.

To cut to the chase the phone call became one way (inbound) and the unhappy help desk rep thinking she had gone swore (“f” word) about my wife to his colleagues without, presumably, realising that she was still on the line.

Cue much distress and call to supervisor with again one way call and use of the “f” word by WXC supervisor. At this point my wife wisely abandoned further contact with them.

Much later I return and decide to try to get the phone fixed. This took literally hours going through the pointless turn it off - turn it on again routine, re provision the ATA etc., etc. In the end, having replaced the ATA and the router (the phone is important, I have spares) the help desk laddie gave up and said he would "refer it to Operations" which would apparently have to wait until monday.

Two weeks later no one has got back in contact to solve the phone problem. No one has apologised for WXC staff swearing at my wife. Generally nothing until:

Time to migrate. Snap have native IPv6 and a good reputation, plus a deal on unlimited data. date to migrate? 5th November.

Now I get a call from WXC. Do they ask why we are leaving? Nope, just letting us know that if we don’t cancel by the end of the month (October) we’ll have to pay for another complete month of “service” even if we only use it for 5 days.  Ha!