Trusted
I have not been this annoyed at a customer service rep in a long time.
We completed a Partial Number Transfer Form to transfer our mobiles out of a huge company account to our own account. We logged the form on the 23/8/2007 and had two datacard and mobiles on the account (it was a sub account of the master company.)
They transfered the account on the 21/9/2007 and backdated the transfer to the 21/8/2007 and then charged us our normal $50/1Gb for sept and oct and 1 days worth of the plan on the 21st of September ($1.72) and then they charged us for 140MB of data usage for this day of $38.93c
So, even though we have paid a months worth of 1GB usage every month, this one day they choose to transfer our account made us pay a extra $38 worth of usage even though at no point we went over 1Gb of usage per month, and THEY choose to make the transfer on this day (to their advantage)
The rep Aroha didn't want to understand our point of view and kept insisting the charges were right.
We spend 10K with Vodafone a year and simple things like this really annoy me. Telecom are much better in this regard.
