Callcenter now answers in a few minutes, still no help :-P

Forums › Vodafone New Zealand › Callcenter now answers in a few minutes, still no help :-P

Lias

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# 177093 22-Jul-2015 10:02

I have a house move scheduled for a property with Vodafone TV/Cable/Phone scheduled this Friday. The TBox is dying, it needs hard rebooting at least once a week now to get rid of a pixellation issue. SWMBO has finally gotten sick of this to the point where she no longer cares about loosing all the saved programming and just wants it replaced. I rang Vodafone, kudos for answering in under 5 minutes, was a pleasant surprise. Sadly the person in the Philippines was still less than helpful, indicating they can't arrange for the TBox to be swapped out at the same time as it's installed in the new house. I accept that there is a possibility this is a real limitation of Vodafone/Downer processes rather than simply an unhelpful call centre employee, but either way it's madness. A technician will be on site, plugging in and configuring everything, and rather than fix the problem, will have to come back another time, costing Vodafone another callout, and the annoyance of having to have someone at home for half a day waiting for a technician to show up.

Madness.

Okay rant over :-P

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Lias

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# 1349698 22-Jul-2015 10:04

Oh and this is what the pixellation looks like.

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johnr

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# 1350168 23-Jul-2015 08:26

@Lias Can you please DM me customer account number so we can take a look

Thanks

Lias

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# 1350561 23-Jul-2015 16:08

One person supports this post

Done

Thanks John.. some days I wonder what Vodafone would do without you :-P

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MichaelC

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# 1353113 28-Jul-2015 09:08

Hi there,

I've checked your account, and gone through some resets remotely. We'd definitely need to book a technician to take a look into this issue, and we can also request to replace the box if need be.

Can you please private message me with your mobile number, and your availability, so we can get something booked in to work around your schedule?

Thanks,

Michael
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Lias

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# 1353595 28-Jul-2015 17:33

MichaelC: Hi there,

I've checked your account, and gone through some resets remotely. We'd definitely need to book a technician to take a look into this issue, and we can also request to replace the box if need be.

Can you please private message me with your mobile number, and your availability, so we can get something booked in to work around your schedule?

Thanks,

Michael
Vodafone Social Media

Have talked to ZollyMonsta about it, he said it's a rare known issue and is looking into it further for me.

Information wants to be free. The Net interprets censorship as damage and routes around it.