I have a house move scheduled for a property with Vodafone TV/Cable/Phone scheduled this Friday. The TBox is dying, it needs hard rebooting at least once a week now to get rid of a pixellation issue. SWMBO has finally gotten sick of this to the point where she no longer cares about loosing all the saved programming and just wants it replaced. I rang Vodafone, kudos for answering in under 5 minutes, was a pleasant surprise. Sadly the person in the Philippines was still less than helpful, indicating they can't arrange for the TBox to be swapped out at the same time as it's installed in the new house. I accept that there is a possibility this is a real limitation of Vodafone/Downer processes rather than simply an unhelpful call centre employee, but either way it's madness. A technician will be on site, plugging in and configuring everything, and rather than fix the problem, will have to come back another time, costing Vodafone another callout, and the annoyance of having to have someone at home for half a day waiting for a technician to show up.

Madness.

Okay rant over :-P