I thought I was on to a winner when I switched BB, Homephone and Sky to Vodafone back in March.
Indeed the changeover was almost without incident.
I thought all those people complaining about Vodafone were just bad luck.
Now I know different.
Since July when I tried to setup automatic payments to my Credit Card its been no end of trouble.
Both June and July payments failed to be processed at all by Vodafone.
The call centre people are no help whatsoever.
Indeed they have tried to blame me, my bank, the credit card.
Everyone but themselves.
This month they finally processed a payment on my card, for completely the wrong amount.
$9.26 instead of a much larger number.
Now its all "you haven't paid your bill. Pay now or get cut off!"
Despite the balance of my CC being in excess of $5000 at the time of the payment they expect me to believe that it is somehow a bank or CC issue.
In fact I think I know how the $9.26 happened, but they wont listen.
It seems under no circumstances can it be a Vodafone error.
Seriously, what do you have to do to get them to do their jobs properly?
Once more I have to make an interim payment and hope like hell they get it right next month.
I was hoping a wee rant might make me feel better. It didnt. :(