I phoned WxC earlier today because I wanted to be able to sign into accounts online to check my account balance online. Initially I phoned the residential number (0800 123 123) and feel like I had participated in a game of ping-pong.... Only I was the ball!!!
This is how their friendly game of ping-pong started off:

I phone WxC on 0800 123 123 and wait in their queue for about 2 or 3 minutes to sign up for Accounts online, am told that I would need to speak with the technical department, and then they transfer me to the technical department. - Ping
After I wait in their queue for roughly 2 or 3 minutes to get through to this cell centre, explain what I want, they tell me that I need to speak with customer service, and transfer me back to customer service. - Pong
[Five minutes of waiting in the call queue passes] I'm speaking with a representative from the customer service centre again. I tell the girl that I want to sign up to check my accounts online, she tells me that the customer care team will need to advice me how to proceed with logging in, and transfers me to the customer care team. - Ping
I wait for 3 or 4 minutes in their queue, get an operator who says the technical department need to help me with this, and transfers me to the technical department. - Pong
Once again and for the last time I’m in the technical department call queue. I decide that I’ve had enough of being mucked around. After waiting in the queue for another 4 or 5 minutes, I get an operator and ask him to put me through to a manager who tells me that he is unable to transfer me to a manager at this time and asks if there is anything he can help with. So I went on to give him the run down on the fun customer experience that I have just had.
After I was done he apologised and agreed that this wasn’t very good.
He explained that I was mean to sign up for the service online. However, because I had such poor service from the previous operators, he would complete the request on my behalf.
When others fell short the last guy I spoke with was helpful and got what I wanted done. I can only hope that if I need to contact WxC again that I’ll get better customer service.