Anyone else having topup issues (cc topup not fully applied)

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Anyone else having topup issues (cc topup not fully applied)

dolsen

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#18784 23-Jan-2008 18:20

Has anyone else had a credit card top up on Vodafone that has not been applied correctly?

Last year (16^th November) I topped up $50 onto my account via the Vodafone website using my credit card. I’ve been overseas for 2 months, and have not used my phone, however today I’ve discovered that I have no balance on my account (I’ve sent about 60 txt messages, and made about 3 short calls (not my typical usage pattern, I usually call)). Anyway, Checking my prepay balance, I’m told that my last topup was on the 16^th November, last topup amount was $2. On Vodafones website, the balance is shown as N/A. It seems that my $50 topup was only applied as $2.

Has anyone else had issues with the topup not being applied correctly?

manhinli

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#106348 23-Jan-2008 18:30

If you got your credit card bill, call (or possibly visit) Vodafone.

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dolsen

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#106363 23-Jan-2008 20:33

I've checked the cc bill, and it was billed as $50. I rang Vodafone today about 1:30, and they could also see that the amount charged against the cc was $50, but, they couldn't see that far back in the transaction history ???

Anyway, they were going to ring me back in one or two hours after they investergated it, but, they didn't get a chance to. I'll give them another ring tomorrow.

manhinli

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#106366 23-Jan-2008 20:37

2 months and they can't track the transaction down? Some sort of accounting management. (But some companies to require that you contact them within 30 days regarding transactional problems, so this is probably industry-wide)

If the second call doesn't work out, physically go to a Vodafone store with your bill.

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cokemaster

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#106369 23-Jan-2008 20:46

If they can't see it, they'll have no issues with a charge back.....

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dolsen

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#106392 23-Jan-2008 21:39

The person I spoke with said they could only see back 1 month, but, I'm sure that other people will be able to look back further.

Someone from Vodafone will be looking into though so I don't forsee a problem.

sbiddle

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#106402 23-Jan-2008 22:05

I'm guessing it's possibly related this this thread here.

http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=17381

I wonder how many other people got ripped off by Vodafone and haven't picked it up?

crichton

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#107071 27-Jan-2008 20:29

Dolsen, keep phoning them. Eventually after the third person has admitted that there's something odd about the records they eventually wake up to it. Then it has to be referred to the "Investigation Branch" which takes 5 days. (Vodafone's PC Plod?)

Soon after 8th November some accounts (3 of mine) were clobbered. On 8 November top-up was acknowledged , new balance and new expiry date were acknowledged. But a few days later balance was zero though new expiry date was still in place. The old obsolete expiry date was applied by the computer which conveniently forgot the top-up along with the previous balance. Result - "you have zero credit but it doesn't expire for 12 months."

Mine is all fixed now, but it's a great shame that Vodafone won't own up to the fact that somebody switched the computer off or backed it up from the wrong archive. They would gain more support from customers if they openly admitted the faults instead of trying to pretend they didn't happen.

Finally 2 months later I have a letter which recommends that I should diary the top-up dates (exactly what I have done for eight years) and I should remember that prepay connections need to be topped up every 12 months. So after over eight years using prepay I need lessons in the basics??