I am experiencing incredibly poor service from Vodafone and I am seriously thinking about switch providers, enough is enough.  I guess it is a false sense of loyalty that I am still persisting with them.

Anyway, the issue/s were or are as follows.  We shifted house in late December / early January and simply wanted a similar service at the new address.   Our old addresses services included cable tv, unlimited cable internet (fixed IP) and a landline.  The new addresses services are VDSL unlimited (fixed IP, not yet) and landline.   Now you would think this would be a simple process, well think again.  I took several weeks to connect the internet (something about port availability) and even longer to port the existing land line number to the new address. Ok I realise this was over the Christmas period, but this is Christchurch and it is the 21st Century surely this should only take a week at the most. While this work was occurring and after I had moved up to the new address Vodafone continued to charge internet, cable tv and phone services at the old address, despite written communications requesting to disconnect.   I have now contacted Vodafone 9 X and spent at least 4+ hours waiting on hold and talking to customer service agents promising that my account will be corrected. They even offered to wave the first month’s fees at the new address.  This has now been promised 4 X, but nothing has happened.  For the last 3 conversations I requested an email to confirm that error had been rectified and guess what nothing.  Additionally, I still do not have a fixed ip address, but that’s another issue. I have been a loyal Mobile Vodafone customer since day one and loyal internet / cable tv subscriber since their purchase of Telstraclear.    I cannot afford to wait another 4 hours hours trying to resolve this. Other than changing providers I am at a loss of what to do.   Any suggestions on how to resolve this would be appreciated.