[WXC/VFX] My Linksys WAG54GP2 keeps dropping DSL

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] My Linksys WAG54GP2 keeps dropping DSL

smbunn

107 posts

Master Geek

#19427 16-Feb-2008 18:04

Have just got Xnet Fusin provisioned. Internet acces is really fast, getting 5 to 6 MBps all the time with good file transfers off US sites.

However phone is a disaster.

I don't seem to have QOS enabled in the setup of my WAG54GP2. Its been flashed to 2.01.06.
If I make a call all is fine (if rather metalic sounding, echoing like I am in a tin shed), but ifI start any internet traffic at all, even low speed,it looses DSL after about 20 seconds. I then have to reboot the modem to get it back up again.

I am getting no incoming calls, they all go to voice mail.

When I call somone it only gets line 30% of the time. They get caller-ID only once every four or so calls.

Helpdesk had no ideas, got me to hard reset the modem and re-enter my password and account details. Not very useful.
I checked under "applications and gaming" and QOS was off. I checked under "Wireless" and again QOS for wireless was off.

What settings should I be using? Why does any internet traffic at all make the modem drop DSL?

Thanks for any help.

Niel

3267 posts

Uber Geek

Trusted

#111017 16-Feb-2008 19:45

There are no QoS settings that you can enter to improve it. The VoBB QoS settings are hidden from the end user.

Sounds like a faulty unit. You will probably have to get a replacement, unless WxC has setup your account as having a different model at their server end.

Maverick is probably the one to sort it out for you. Also note that sending an e-mail to the help desk is currently faster than phoning them. I have done a few lately and always get a fast response. That way it also gets passed on to the right person quicker. It is hard enough getting one person on the line, and then the right person for your specific problem is not available. E-mail is much better for technical problems.

You can never have enough Volvos!

maverick

3594 posts

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WorldxChange

#111095 17-Feb-2008 08:49

Hi Simon,

There is nothing you should need to do with QOS on this device for the voice side, the DSL dropping when on a call looks to be a device problem as there is no difference on the DSL side between Voice and Data it's all IP, so I believe the device does appear to be faulty, however some of the other stuff is a bit strange,

Caller Id working then not working has nothing to do with the device, you can restrict you CLI using star codes or from the web portal though,

All incoming calls going to voice mail is also strange since you can make outbound calls, which leads into why only some calls are getting through,

So at this stage the device I believe is faulty, but if you can PM some dates and times of the calls that had issues I will take a look and see what I can find, but the device should not be disconnecting when on a call so that is the first part.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#111099 17-Feb-2008 09:02

Just did a quick check on your outbound calls, I see 10 calls from your device and all but one to a Whangerai number were answered so if you had more than this then we did not see them at all,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

smbunn

107 posts

Master Geek

#111107 17-Feb-2008 09:41

If you check those calls yesterday then you will see a number to 828 00**, all brief as they kept dropping out. I usually got about 20 seconds to a minute before the call dropped. Three to an 06 Hawkes bay area code, all of which cut out after a short time.
Incoming calls went to voicemail at around 2:00 pm and 2:30 pm yesterday according to the timestamp in the message centre.
I did get an incoming call from the Xnet technician.
The calls tp the Auckland number above were to test the line with my brother. He reported caller ID the first time I called but none of the subsequent calls gave caller ID.
Is this any use? I have the box and invoice for my router/modem from PB Technologies. How do I convince them its faulty and get an instant replacement? I am flying out of the Country on Tuesday morning for three weeks overseas on business. Can't leave my wife without a phone for three weeks.
Thanks

smbunn

107 posts

Master Geek

#111111 17-Feb-2008 10:14

Tried again this morning. Used my ncellphone to call my home phone. Couldn't hear my wife on the home phone, went to my computer and stopped all internet traffic, suddenly everything was clear, started a small amount of traffic (18 kb/s) and sound went choppy with delays, started MegaUpload which reported 560 KB/s transfer and that killed the line completely.

hpj2007

117 posts

Master Geek
Inactive user

#111122 17-Feb-2008 10:45

damn, definately the QoS on that unit is stuffed up. I can download at 500kB/s or run speedtest.net without affecting call quality and I am only on 128K upload.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#111126 17-Feb-2008 10:57

smbunn: If you check those calls yesterday then you will see a number to 828 00**, all brief as they kept dropping out. I usually got about 20 seconds to a minute before the call dropped. Three to an 06 Hawkes bay area code, all of which cut out after a short time.
Incoming calls went to voicemail at around 2:00 pm and 2:30 pm yesterday according to the timestamp in the message centre.
I did get an incoming call from the Xnet technician.
The calls tp the Auckland number above were to test the line with my brother. He reported caller ID the first time I called but none of the subsequent calls gave caller ID.
Is this any use? I have the box and invoice for my router/modem from PB Technologies. How do I convince them its faulty and get an instant replacement? I am flying out of the Country on Tuesday morning for three weeks overseas on business. Can't leave my wife without a phone for three weeks.
Thanks

You can tell them the Ops Manager at WorldxChange said so

and point them here, the other option is we could send you one but that would get there a little late, or if your in Auckland and wanted to do a drive by our offices tomorrow I could swap it out for directly since you are in a tight time frame.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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Niel

3267 posts

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#111130 17-Feb-2008 11:07

smbunn: Tried again this morning. Used my ncellphone to call my home phone. Couldn't hear my wife on the home phone, went to my computer and stopped all internet traffic, suddenly everything was clear, started a small amount of traffic (18 kb/s) and sound went choppy with delays, started MegaUpload which reported 560 KB/s transfer and that killed the line completely.

If you fly out before getting the replacement, get your wife to unplug the network cables when not needed. Even the most non-tech person can manage that. The lots of dropping while no one is using the internet is probably programs checking for updates in the background or Skype (which can use bandwidth even when you are not calling).

You can never have enough Volvos!

smbunn

107 posts

Master Geek

#111138 17-Feb-2008 11:19

I am in Auckland. Being my last day I am flat out preparing for my trip but will make time to swing by and pick up a replacement unit. Thanks for the offer. Where, when and who do I ask for?

thanks

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#111172 17-Feb-2008 14:27

Our Offices are located at

WorldxChange Communications
Tower II, Level9
Shortland Towers,
55 Shortland Street
Auckland

After 10.30 will be okay,
ask for Philip Moore

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#111307 18-Feb-2008 07:42

Device is ready to picked up, tested with 3 downloads going no drop of DSL or voice.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

kerrin

165 posts

Master Geek

#111367 18-Feb-2008 12:35

My experience with Linksys has been terrible...

My first WAG54GP2 kept dropping off just after connecting, the replacement was better but still dropped off every 30-60 minutes, but occasionally lasted a few hours. In the end I gave up and returned it after calling Linksys and getting an RMA number.

Since I'm running my older DLink 504G with a Linksys PAP2T seperately handling the voice. Only one drop out in the 8 days since connecting it back up..

I'm now a firm believer in separation of roles, rather than putting all your eggs in a single basket...

smbunn

107 posts

Master Geek

#111479 18-Feb-2008 22:01

The replacement modem router did the trick.
Excellent service and support from XNET, thanks Philip. Could have been a bit sticky leaving home for a three week overseas trip and leaving my wife without a working phone.
Thanks again
Simon

AklBlue

21 posts

Geek

#111655 19-Feb-2008 19:05

I had a similar problem with mine with the voice quality, not an echo but experiencing an annoying background noise which was made worse when surfing the net and talking on the phone at the same time. After swapping ports and playing with the settings I finally returned it for another which is absolutely perfect.. no drop offs, great voice quality etc.

From doing a lot of reading about this particular device on the net, I get the impression that there are a lot of bad ones out there. My advice to anyone is to exchange the unit until you get one that's perfect.