I usually get my monthly bill emailed by the 15th of the month at the latest. Billing date is the 9th of the month.
It's now the 26th and I still haven't received the bill for May.
For the last 45 minutes I've been trying to get through to the billing department to sort it out.
Three times for some reason I've ended up with Christina. I seriously wonder how she ever got the job! I explain what the problem is, and all she does is put me back on hold.
Note: I pay my bill fortnightly (half the estimated monthly amount) and ensure the payments are enough to cover the monthly bill. I dont wait for the bill to arrive.
I am now currently on hold waiting for the Vodafone's so called customer care team to take my call. started calling them at 11:45am.
Finally got my call answered at 12:55, and they say a bill has been generated, they have the invoice number, but it wasn't sent because I'm in credit. They cant send a bill be cause of this, all they can do is email me a breakdown of the bill.
What a bloody stupid way to run a company!