Is there anyone at VF who can help me ?

I bought two Galaxy J1 Ace phones and want to unlock them to put them onto Skinny. I bought the unlock codes via the VF website but neither code works. I've contacted the VF helpdesk who have said they need to contact another support team who 'may' have another code but it could take up to 48 hours before they get in touch.

 

She confirmed the unlock codes matched the IMEI numbers and confirmed the phones will work on both VF and Skinny (which I already know).

 

I must have unlocked dozens of phones over the years but I've never had this happen.