ihug email over Xnet connection

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tchart

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#19898 5-Mar-2008 09:12

As the title suggests, I am on Xnet broadband but my two primary email addresses are however ihug (Vodafone) accounts.

My question is this;

No matter how I confugure Outlook 2003 I can't get it to send my email via the ihug SMTP server. Ive tried all the options such as logging onto the server with my ihug credientials etc but the only thing that works is if I use the Xnet SMTP server to send my ihug email.

The issue with this is that some anit-spam clients trash my emails (to customers) as my email domain doesnt match the domain of the SMTP server.

Funnily enough, when ihug had a bit of trouble recently with their email servers I could suddenly send my email via the ihug server no problem. As soon as they resolved the "problem" I had to switch back to the Xnet SMTP server.

Does anyone have any advice on this issue? Switching my email to my Xnet address is not an option as my ihug account is used to support a shareware application I develop.

Thanks
Trevor

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#114780 5-Mar-2008 09:34

Option 1: apply for a static IP from Xnet, then you'll be able to send via port 25 through ihug smtp ($10 /mth)
Option 2: ask ihug for an alternative port to port 25 for smtp, however I've requested this before and they did not have an alternative port at that stage.

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ajobbins

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#114796 5-Mar-2008 11:13

Ihug may also block connections to their SMTP server from outside of their own network, in which case a static IP won't help. Pay to check with Ihug first to see if this is the case.

Fraktul

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#114820 5-Mar-2008 13:31

adamj: Ihug may also block connections to their SMTP server from outside of their own network,

Well they obviously do this (as is best pratice) and coffeebaron suggested that Ihug offer a whitelist entry of a static IP to allow you to use themr SMTP server remotely. I have no idea if they indeed offer such a service or SMTP auth, probably best to ask Ihug.

lonney

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#114830 5-Mar-2008 13:58

telnet smtp.ihug.co.nz 25

220-smtp.mailfilter3.ihug.co.nz ESMTP
220 STMPAUTH-RELAY: You may only relay through this system if you authenticate yourself

--
Looks like IHUG support smtp authentication. A quick look at their site doesn’t turn up any info on how to configure your mail client for SMTP authentication.

Is using IHUG’s webmail an option?

tchart

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#114839 5-Mar-2008 14:43

Thanks guys, I might get back onto ihug about this. Last time I rang up they couldnt help me (or didnt seem to understand the problem).

Im guessing port 25 is the default SMTP port or is this wrong?

Ive tried all manner of "authetication" methods for the accounts from within Outlook (on the Outgoing Server tab). I would have thought that by authenticating myself with my ihug credentials that it would have been enough.

But as mentioned by adamj they probably just block attempts from outside networks (for good reason of course!)

Webmail works fine but isnt an option as I generate registration emails for users using a .Net app I wrote which are then sent through Outlook. The volume isnt high but it would mean copying and pasting the email address, content etc into the Webmail app instead of just pressing "Send" (my app creates an new Outlook email with everything already in it).

Thanks again for all the advice.

Trevor

nate

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#114843 5-Mar-2008 14:56

adamj: Ihug may also block connections to their SMTP server from outside of their own network, in which case a static IP won't help. Pay to check with Ihug first to see if this is the case.

I regularly use ihug's SMTP server from work and I authenticate using my home username/password. Works really well.

tchart

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#114846 5-Mar-2008 15:34

nate, what email client do you use? Any idea who your works ISP is?

Thanks

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nate

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#114856 5-Mar-2008 16:11

Thunderbird. It doesn't matter what ISP you are with, as long as you authenticate you'll be able to send email through ihug.

We use Xtra/ICONZ/XNet here and it works through all three.

itxtme

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#114885 5-Mar-2008 18:13

Try changin the port to 110 in your outlook connection settings. Many ISP's block port 25 usage so they are not used to send spam

cokemaster

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#114890 5-Mar-2008 18:47

itxtme: Try changin the port to 110 in your outlook connection settings. Many ISP's block port 25 usage so they are not used to send spam

110 is for POP3 access... not SMTP.

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lonney

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#114904 5-Mar-2008 19:46

nate: Thunderbird. It doesn't matter what ISP you are with, as long as you authenticate you'll be able to send email through ihug.

We use Xtra/ICONZ/XNet here and it works through all three.

xnet block port 25, if the authentication happens over port 25, then it's still not going to work.

The only way around this on xnet is to switch to a static IP, which will cost extra OR change to an ISP that does not block port 25 by default.

Cant find any info on configuring to use authentication on IHUG's mail server.

Some mail servers that are setup to accept SMTP authentication and secure SSL connections use a different port (most likely to get around ISP's that block port 25 by default). IHUG may offer this, but there is no mention of it that I can find anywhere, only way to find out for sure is to call them.

coffeebaron

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#114917 5-Mar-2008 20:53

lonney:
nate: Thunderbird. It doesn't matter what ISP you are with, as long as you authenticate you'll be able to send email through ihug.

We use Xtra/ICONZ/XNet here and it works through all three.

xnet block port 25, if the authentication happens over port 25, then it's still not going to work.

The only way around this on xnet is to switch to a static IP, which will cost extra OR change to an ISP that does not block port 25 by default.

Cant find any info on configuring to use authentication on IHUG's mail server.

Some mail servers that are setup to accept SMTP authentication and secure SSL connections use a different port (most likely to get around ISP's that block port 25 by default). IHUG may offer this, but there is no mention of it that I can find anywhere, only way to find out for sure is to call them.

Which takes us back to my two options above :)

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itxtme

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#114939 5-Mar-2008 22:11

Appologies, i meant change port 25 to port 26.

xtra do the same thing; if you try and use port 25 other than their own it will fail, change the port to 26 and it works

cokemaster

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#114940 5-Mar-2008 22:15

itxtme:

xtra do the same thing; if you try and use port 25 other than their own it will fail, change the port to 26 and it works

No, Xtra offers you to opt out of the filtering, free of charge. Unlike WorldxChange there is no static IP you have to buy.

Your ability to connect to mail servers on port 26 will depend on the mail servers set up.

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itxtme

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#114942 5-Mar-2008 22:17

So its possible that ihug are setup to allow port 26 also?

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