I won't even get into how Xnet disconnected my SEVEN days before I had the Linksys phone adaptor, despite me being CRYSTAL CLEAR with the person who signed me up that I did not have the SPA2102 yet! This of course left me with only my new Xnet ADSL (I switched from Actrix) and email to communicate with support.
Well what a joke the Xnet tech's explanation was - "all you'll need to do is plug the SPA2102 into your ADSL router and it should just work". Of course it didn't!!! Does it EVER????????? Still, after FW opening and port forwarding on my ZyXEL P660H ADSL router, a factory reset of the SPA2102, interpreting incorrect setup instructions from Xnet and waiting hours for replies to my support emails, I FINALLY had a working VoIP service... or so I thought...
Only I don't really. Call quality is _awful_! Full of static and drop outs. The Xnet techs I spoke to (after waiting half an hour on the phone each time) said I sounded fine unless I really pushed my connection - then they could hear dropouts as well. But I can barely hear them at times.
My ADSL router sees ZERO SIP packets too and from the SPA2102 so I don't think the SPA2102's QoS is working at all. Every time I load a webpage, check email or so much as blink online my call stutters :-(
What a disaster Xnet's VFX is! I don't believe I dropped Telecom and Actrix for this :-( To say I'm disappointed would be a gross understatement.
Jamie Kahn Genet