I am currently on naked VDSL, and want to shift to FibreX cable.
I put the headset on, prepared myself for the long haul and gave them a call. Apart from their IVR insiting I need to enter a phone number to talk about my naked install, everything went great.
Answered within 3 or 4 rings, they sorted out moving to cable, advised I can keep the Sky TV on the VF invoice, and keep the $15 mysky discount per month. (I thought I had to take VF TV or lose that discount)
3 working day install guarantee, or $100 credit. 24 month term so half price broadband for 6 months. My VDSL was $104 / month (30 Mbps) and my new 700-900 Mbps will be $110
Pleasantly surprised. Makes a change from the usual wait time complaint posts :)