Fibre installation issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Fibre installation issues

Roc

16 posts

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#215373 24-Jun-2017 19:56

I would like to know how many of you have had a bad experience with the process of fibre installation. My experience so far has been terrible in the lack of another adjective that could describe it. I ordered it on March 22 and I haven´t got it yet. Also, can someone tell me if switch providers in the middle of the fibre process, will it at least speed up the process in the new company?

They have done the outside installation already, but my installation date has been postponed from Jul 6th to july 25 because -and read very carefully- Vodafone gave Chorus my phone number wrong.

Nedless is to say that Vodafone is my phone provider, my Internet provider and my mobile phone provider, but they don´t know what my correct phone number is If that was not enough, I happened to accidentaly realize of the mistake when I had to concctact Chorus myself, and phoned Vodafone to let them know that the phone number they had given Chorus was wrong, they said they would correct it. But three days ago a guy from Chorus was supposed to come over to my house, but could not contact me, do you want to know why???? Yes, he had the wrong phone number, the one I asked my phone provider to change, but they didn´t bother to. So, now, all dates have been postponed, and I was counting with my fibre being connected on the 6th, since the company I work for remotely is counting on me to start doing a job for which I need a much faster connection.

Since Vodafone is not willing to solve this deespite of several phone calls and emails, I think my best option is to switch everything, incluiding my family´s mobiles to another provider, but I wonder how the fibre process will be since it is half way through.

Any input would be more than appreciated!!

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16 posts

Geek

#1806207 24-Jun-2017 20:46

Sorry, for so many typos in my previous message!! Just an angry fast typist

Jase2985

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#1806218 24-Jun-2017 21:23

if you switch mid process, it will likely start again

Roc

16 posts

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#1806223 24-Jun-2017 22:14

Thank you, Jesse! I thought maybe because the outside work is all done, it could be faster with the new provider. So, I will have to wait until it is done and then switch...

ANglEAUT

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#1806224 24-Jun-2017 22:25

I requesed UFB in mid Jan-2017. It was finally connected this week on 22-Jun-2017. Apparently many delays with the approval process by the neighbour.

If I didn't ask for updates, I would not know what was going on. No feedback from either 2Deg, Chorus or anybody else to me.
Everytime I would phone for an update, 2Deg didn't have any recent info available and I would have to phone back later after they had followed up.
Site visits by technician got delayed twice. Lost work hours for me. :-(
Tue I get a call technician will come connect ONT on Thu. I can't reschedule to next week because then the technician will only be available again next month.

No "wow" moments here.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

quickymart

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#1806225 24-Jun-2017 22:28

Yes, do not change provider now. You'll go right back to the start of the process if you do so.

BTW his name is Jason, not Jesse

DarkShadow

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#1806243 24-Jun-2017 23:13

As others have said, don't switch companies in the middle, you'll just add more delays to yourself.

Yours is nowhere as bad as the cases I had to deal with. A few months to wait for fibre is nothing. Some of my customers had to wait 2 years.

Also, Chorus haven't broken anything yet, have they? A Chorus tech broke the porch of one of my customers during the install. And at my own home, they broke both the water pipe, and the copper phone line. Hopefully yours will go smoothly. I'd still recommend you take photos of how your house looks before the install just in case.

michaelmurfy

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#1806271 24-Jun-2017 23:25

I had to wait 6mo for UFB because Chorus didn't know where the lead-in for my Fibre was. Turns out it was under our letterbox right beside our boundary and told them multiple times. Still though, they needed to grab consent from our neighbors etc before actually checking and being made right fools in the process when I was right.

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Roc

16 posts

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#1806278 24-Jun-2017 23:59

Thank you for your reply. I will have to wait to switch. Yes, he is Jase, I got the name wrong! :)

Roc

16 posts

Geek

#1806280 25-Jun-2017 00:06

I can see all of you have gone through similar things with the fibre installation. The worst about Vodafone is that I have had issues with them in the past, several times... I think this is the fourth or fifth time they let me down. Their customer service is terrible. Everything is a struggle, they say the will do something and they don´t. The people on the phone just say whatever, just to get rid of the call and move on to the next one... I am really fed up. Thanks a million everyone, for taking the time to reply!!

scuwp

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#1806306 25-Jun-2017 09:45

My understanding is it doesn't matter which provider you go with the same wholesaler does the install, so even if you switched providers the same people would be involved in the install. I personally would just get the install done as planned and then see how the service goes. I assume you would have signed up to a contract deal so it would costs you $$$ to change and for what? Just saying don't cut off your nose despite your face. Once installed see how things go, if the service is as expected why change prematurely?

If you do change DO NOT contact your current provider until after your new service is up and running.

Personally I have not had a great deal of problems with VF. Mistakes happen when they are dealing with the volumes they do and that's unfortunate, but we are all human. Every ISP will have their share of horror stories.

Lazy is such an ugly word, I prefer to call it selective participation

quickymart

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#1806342 25-Jun-2017 11:48

I had very few issues with my fibre install, but it was an aerial install facing the street. Whole thing was done in an afternoon.

Edit: forgot to add, this was ordered with Spark.

Roc

16 posts

Geek

#1806365 25-Jun-2017 12:58

Thank you for your answers, scwup and quickymart! :) The thing is that this is not my first issue with Vodafone, they have let me down over and over again. The people on the phone just say anything to you to get rid of the call, and they say they will do things to solve your issue but they don´t. Once I was waiting for a modem because mine was faulty, and when I phoned to check why it hadn´t arrived, I found out the order hadn´t even been placed!!!!! and I use my Internet to work, so there I was waiting, not being able to work because they had made the "mistake" to forget to place the order. This is at least my fourth issue with Vodafone... I could write a book about my experience with them!! To me they have been a real nightmare, I haven´t switched so far because I have the phone and mobiles with them, and you get to phone mobiles for free (5 numbers) so if I switch one thing I will have to switch everything, and it is nuisance... But I guess I have had enough... We all make mistakes as you well say, scuwp, but a company like Vodafone cannot make so many in my opinion... They have shown a complete lack of responsibility as a company to me, and have made me feel anything except a "valued customer" as they mentioned in their recordings while they keep you waiting on the phone. We pay for a service (which is not cheap, by the way) and it seems as if they are doing you a favour! You have to phone, email, push, to get something done....

I don´t know if I will have a contract once I get the fibre installed,scwup, you got me thinking... they didn´t mention anything. I will have to find out because if I do, then I won´t be able to switch for a year.

Spark is the company I am considering switching to, quickymart. I know all ISP will surely have their own share of horror, but it can´t be worse than Vodafone, scuwp! LOL

Thanks a lot again because your answers have enlightened me!!

quickymart

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#1806375 25-Jun-2017 13:25

My personal opinion (as I've said on here previously) is I wouldn't go anywhere near Vodafone for landline/broadband services. Having said that I have a mobile with them and the service given there is absolutely fine - something (again IMO) I've always said they've done well: mobile.

DarkShadow

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#1806377 25-Jun-2017 13:31

You mentioned you're using Internet for work. Are you paying for a business grade service? Or just a residential plan?

Myself

14 posts

Geek

#1806398 25-Jun-2017 14:43

I can't help you other than to point out that it could be worse... I placed my order on 17 June 2016, the external build has not been done yet and the order doesn't require consent.

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