I am in the process at the moment but the request has already been rejected once due to there being no such connection present. I have explained to the csr that it will need to be a new connection as I am coming from an ndsl connection. The first csr seemed to understand and was the one that said it would have to be treated as a new connection. When the request got rejected I had to call back, spoke to someone foreign who was only interested in checking my address details.
I guess I will see what tomorrow brings.