Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


thecatsgoolies

414 posts

Ultimate Geek

Trusted

#242692 9-Nov-2018 16:22
Send private message

Well how to feel like a valued customer Vodafone.!Tenure of well over eighteen or so years and putting two numbers onto prepay. I spoke with Noami today from the 777 team who had to put me through to retention to discuss. Well that didn't happen. I was on hold for ten minutes while she came back to me to say they were putting it onto prepay and that was that, No discussion on why one number was ported over to 2degrees last night and what was I going to be doing with the other number or for that matter on whether the prepay number would be activated, when it would happen etc, just told to give it ten minutes. Not even told what I had to do with it afterwards.

 

The mobile retention team really do need to up the anti when customers are looking to put a very long standing on a/c number onto prepay and to look into what and why this is happening. Very disappointed in the lack of care from the retention team @JasonParis. I really don't feel a valued customer any longer and as soon as my own number is out of the IFP I too will be taking my number elsewhere. End of an era for me.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
JasonParis
147 posts

Master Geek

Trusted
One NZ

  #2122867 9-Nov-2018 16:31
Send private message

Oh no! What a nightmare for you. Don’t give up on us just yet ( I’ve only been in the new job a few days) and I can assure you that the team will be mortified that we haven’t sorted this for you. If you are still up for it drop me your mobile number at Jason.paris@vodafone.com and I can sort this out. Jason




Jason Paris




kumars
3 posts

Wannabe Geek


  #2122888 9-Nov-2018 17:05
Send private message

Howdy stranger @thecatsgoolies

 

Can always message me you know. Will give you a buzz shortly.


thecatsgoolies

414 posts

Ultimate Geek

Trusted

  #2122893 9-Nov-2018 17:33
Send private message

kumars:

 

Howdy stranger @thecatsgoolies

 

Can always message me you know. Will give you a buzz shortly.

 

 

And buzzed me you did lol! Hello to you stranger :-)




toejam316
1466 posts

Uber Geek

Trusted
Lifetime subscriber

  #2122907 9-Nov-2018 18:27
Send private message

kumars:

 

Howdy stranger @thecatsgoolies

 

Can always message me you know. Will give you a buzz shortly.

 

 

Hey kumars - if you're Vodafone affiliated, it might pay to talk to one of the mods about proving that and getting it added to your profile, just to save potential confusion.





Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.


quickymart
13951 posts

Uber Geek

ID Verified

  #2122953 9-Nov-2018 20:27
Send private message

Where are the retention team based, just out of interest?


nznewx
7 posts

Wannabe Geek
Inactive user


  #2122985 9-Nov-2018 20:47
Send private message

Same Spark. No retention at all

MichaelNZ
1389 posts

Uber Geek

Trusted
Integrity Tech Solutions

  #2122987 9-Nov-2018 20:53
Send private message

Vodafone totally suck in the customer service department but 2degrees are no better.





WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers


 
 
 
 

Shop now for Lenovo laptops and other devices (affiliate link).
Batman
Mad Scientist
29763 posts

Uber Geek

Trusted
Lifetime subscriber

  #2123000 9-Nov-2018 21:20
Send private message

to be fair, they have to put their staff where the money is, and the money isn't in personal mobile plans or personal anything. I'm guessing the money is in corporate related stuff?


Basil12
111 posts

Master Geek


  #2123019 9-Nov-2018 21:50
Send private message

I have (had) broadband with them and spent almost an hour on the phone with them today. They add $20 charges here and there whenever they fancy. I sign up for 12 months for a monthly discount but am told today the discount replaced another discount so no saving. I'm then told I haven't signed up for another 12 months despite subsequently receiving Neon free for 12 months.The incompetence is incredible.

 

Goodbye Vodafone I'm moving to Slingshot for a 30% saving.  


Andib
1363 posts

Uber Geek

ID Verified
Trusted

  #2123110 10-Nov-2018 08:39
Send private message

quickymart:

 

Where are the retention team based, just out of interest?

 

 

 

 

AFAIK Auckland. 





<# 
       .DISCLAIMER
       Anything I post is my own and not the views of my past/present/future employer.
#>


kingjj
1728 posts

Uber Geek

ID Verified
Trusted

  #2123688 11-Nov-2018 19:53
Send private message

Andib:

 

quickymart:

 

Where are the retention team based, just out of interest?

 

 

 

 

AFAIK Auckland. 

 

 

And Chch. Brother works in Retentions in their Chch CBD building.


ANglEAUT
2322 posts

Uber Geek

Trusted
Lifetime subscriber

  #2123792 12-Nov-2018 01:01
Send private message

@thecatsgoolies: ... I really don't feel a valued customer any longer ...

 

You might be interested in this podcast episode from NPR's The Indicator from Planet Money.

 

Quoting from the transcript:
VANEK SMITH: (Laughter) Except they don't. We came across this great article recently in The Wall Street Journal about something called a Customer Lifetime Value score. And this is a score that companies give to customers basically sizing us all up economically. And it can determine how they treat us. ...

 

GARCIA: And I'm Cardiff Garcia. Today on the show, the Customer Value Number - what it is, how it is calculated and how that score affects your experience as a customer.

 

VANEK SMITH: Khadeeja Safdar is a reporter for The Wall Street Journal. She covers retail. And she's been looking into how retailers use big data for a long time, and she just kept coming across these numbers, these scores the companies were assigning to customers.

 

KHADEEJA SAFDAR: This one was just so pervasive. And I came to the conclusion that basically everyone with a bank account, cellphone or an online shopping habit has had at least one CLV.

 

VANEK SMITH: CLV, a Customer Lifetime Value score.

 

SAFDAR: So a CLV score is a company's assessment of your financial worth to them over time. So the company determines what they think you're going to spend in the future, and then they treat you according to that.

 

Edit: Formatting





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


Handle9
11391 posts

Uber Geek

Trusted
Lifetime subscriber

  #2123793 12-Nov-2018 01:48
Send private message

thecatsgoolies:

 

Well how to feel like a valued customer Vodafone.!Tenure of well over eighteen or so years and putting two numbers onto prepay. I spoke with Noami today from the 777 team who had to put me through to retention to discuss. Well that didn't happen. I was on hold for ten minutes while she came back to me to say they were putting it onto prepay and that was that, No discussion on why one number was ported over to 2degrees last night and what was I going to be doing with the other number or for that matter on whether the prepay number would be activated, when it would happen etc, just told to give it ten minutes. Not even told what I had to do with it afterwards.

 

The mobile retention team really do need to up the anti when customers are looking to put a very long standing on a/c number onto prepay and to look into what and why this is happening. Very disappointed in the lack of care from the retention team @JasonParis. I really don't feel a valued customer any longer and as soon as my own number is out of the IFP I too will be taking my number elsewhere. End of an era for me.

 

 

I'm not sure what the issue was - you asked to get put on prepay and got put on prepay? Isn't that what you asked for?


nakedmolerat
4629 posts

Uber Geek

Trusted
Lifetime subscriber

  #2123796 12-Nov-2018 06:29
Send private message

Handle9:

thecatsgoolies:


Well how to feel like a valued customer Vodafone.!Tenure of well over eighteen or so years and putting two numbers onto prepay. I spoke with Noami today from the 777 team who had to put me through to retention to discuss. Well that didn't happen. I was on hold for ten minutes while she came back to me to say they were putting it onto prepay and that was that, No discussion on why one number was ported over to 2degrees last night and what was I going to be doing with the other number or for that matter on whether the prepay number would be activated, when it would happen etc, just told to give it ten minutes. Not even told what I had to do with it afterwards.


The mobile retention team really do need to up the anti when customers are looking to put a very long standing on a/c number onto prepay and to look into what and why this is happening. Very disappointed in the lack of care from the retention team @JasonParis. I really don't feel a valued customer any longer and as soon as my own number is out of the IFP I too will be taking my number elsewhere. End of an era for me.



I'm not sure what the issue was - you asked to get put on prepay and got put on prepay? Isn't that what you asked for?



Yeah I would like to know what is really going on here. If they're unable to offer what you want, that doesn't mean they have a bad service..

Handsomedan
7293 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #2123839 12-Nov-2018 08:20
Send private message

I have to say, a year or two ago, I left VF for 2dgrees...just like OP - the retention team were completely disinterested.

 

My number had been with them since shortly after migrating from Bell South and I'd been loyal...but they couldn't have cared less. One friendly soul even wished me good luck with the new provider (without offering a reason to stay with VF) - his voice dripping with arrogant sarcasm.

 

 

 

Personal customers aren't where they make their money, so they don't much care. Wasn't always like this, but that's the harsh reality of the present.

 

 

 

 





Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

 

Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

*Gladly accepting donations...


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.