TDRS is an excellent service that is long overdue. We may still be getting ripped off by our telcos, but at least we can now take disputes to them on a level playing field.
damianf: Oh wow, thanks Johnr for correcting my narrow minded-ness. I feel so much better.
Actually anyone with half a brain would realise that, despite the fact that participation in the TDRS is volutary, tlecos such as Voda sign up only because of the PR backlash that would occur if they didn't.
Participants in the TDRS also agree to promote the service and inform their customers of its service, particularly when complaints occur. I have it on very sound informaiton that Telecom and Vodafone are two of the telcos that have done the least to promote this service, particularly considering their size and domination of the cellular market. I invite you to ring the TDRS and ask them if they think the promotion of their service (by the telcos) is satisfactory - no prizes for guessing what their response will be. Do you think maybe you could help them with their narrow minded-ness too?
I have made several complaints to Vodafone regarding service and misleading practices and not once did they inform me of the TDRS. Further Vodafone has one mention of the TDRS (and it is *buried* on their web site) and not one of the Vodafone or affiliate stores I have been in to has had brochures on display.
If Vodafone had 'chosen it for their customers' then why is it that they are not fufiling their obligations to promote the service (rather than just bury a mention to it on their web site).
Frankly johnr, I think it's clear who's being narrow minded. Again, no prizes for guessing the correct answer to this one.
gehenna: damianf, you're coming across a bit silly, you might want to quit while you're behind.