Return Retail store policy

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BaaaaD

29 posts

Geek

#25143 13-Aug-2008 12:38

Just got a quick question,
I brought a Iphone yesterday free hold no contract for $979 the 8gb..
now i find out that the apps i wanted is to big in file and i would like to exchange and pay extra for the 16gb..
would it be possbile ?

i know that the online store there is a 7days refund but not too sure how the vodafone retail store works

sbiddle

30853 posts

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Biddle Corp

Lifetime subscriber

#156554 13-Aug-2008 12:47

There is no legal requirement for any retailer to offer "change of mind" refunds. The only requirement is if a product is faulty.

Your best bet would be to ask the Vodafone store itself.

Torque

379 posts

Ultimate Geek

#156555 13-Aug-2008 12:49

Ring the store you got it from and ask, they would be able to give you a rather definitive answer :)

billgates

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#156557 13-Aug-2008 12:54

I know for a fact that at DSE, you cannot get a refund/exchange if you have charged the battery and you have changed your mind about the phone. If it is faulty then you can get a refund/exchange within 14days from the date of purchase. These terms are set out by VF so I am guessing the same applies to VF stores as well....

Do whatever you want to do man.

BaaaaD

29 posts

Geek

#156560 13-Aug-2008 13:11

oh that is not good. I should have order it from the vodafone onlinestore.

JoeBloggs

355 posts

Ultimate Geek

#156562 13-Aug-2008 13:14

Correct. A lot of people tout the Consumer Guarantees Act without ever actually reading it. It's a fair and mostly unbiassed act which does not make provision for changing ones mind. Just as the retailer cannot change their mind and ask you to either return the goods or pay a higher price once the sale is complete.

Would you like to purchase a 'new' phone you knew might have been used by an anonymous person for a couple of days?

alienara

16 posts

Geek

#163748 11-Sep-2008 12:01

I'm not sure about the iPhone, but with a lot of other phones, when you turn it on, the maker knows that the handset has been activated. This will cause problems for the warranty if anything happened to the phone. Maybe that's the reason why you can't return the phones.

iMod

12 posts

Geek

#166309 22-Sep-2008 16:39

Thats right Alienara :P