https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12255781
Vodafone's chief executive has apologised to a widow who had to fight to get the telco to stop billing her dead husband.
At one point, a Vodafone helpdesk staffer even claimed to have received a call from her dead husband.
This is pretty bad. I'm putting it down to simple incompetence, although it almost seems like malice.