I was assured all would be a smooth process. I could keep my phone number, get connected to full speed broadband etc.
What did I start with?
Phone and Broadband all working fine.
What was I meant to be switched to?
Vodafone Broadband Ultimate 20GB
On Thursday my phone stopped working... so I now have:
No service at all.
I spent most of my Friday on the phone with Vodafone to find out that some problem has occurred with the switchover. They apologised for the problem and said they will restart the process but they can not guarantee when they can get my phone working.
Now I get this email late Friday:
"We've discovered you're unable to get broadband at your house for the following reason:
Unfortunately, no matter which internet provider you choose you won't be able to get ADSL broadband at this time."
So I went from having broadband and a phoneline to no phone or broadband at all and NOW THEY TELL ME THEY CAN'T PROVIDE ME ANY SERVICE?????
Trying to get help with this is a joke.
I got another email from Vodafone late Friday afternoon:
"Tell us what you think about our service..."
Is someone at Vodafone playing a joke or what???