So I ordered the Note 10+ after 2 hours of fluffing around being transfered between the Sales and Technical Teams before finally reaching the retentions team, order was placed on the first day of preorders (9th of August) and I was promised to received the phone on the day of release (Friday 23rd).
On Thursday I double checked with the onlineshop team as I did not receive a shipping confirmation (I assumed they would send on Thursday so I receive Friday, as that is how pre-orders generally go, especially when you are in so early). But they simply advised me that the order was still being processed and I would probably not receive until Saturday or Monday.
But no, its now Monday and I still haven't received anything.
I messaged the facebook team and didn't get a response several times, and sometime I got a response after several hours with no information whatsoever.
I emailed the onlineshop email, again not much assistance given.
I called the onlineshop team several times, one time being answered and told to "wait a few minutes" and was put on mute for over half-an-hour. I then called back and was advised they were out of stock at "Brightpoint" (i.e. Ingram Micro) and I would have to wait even longer. Its also really frustrating having to talk to an off-shore team, why is NZ customers money not going to create jobs in NZ, instead of employ people in poor conditions internationally who honestly feel like they don't care about your call... some of them are great, but most of them just fluff around with your call and pretend they cant hear you etc...
I also tweeted them, no response.
On facebook I got given contradicting responses from the same person "SY" after long delays each time, first on Friday telling me that it was processed and they were just waiting on the courier company:
Then on Monday telling me they had no stock and it being on a "First in, First served basis", despite being First in (as I said above I ordered on the first day of pre-orders) and many others already receiving their Note 10 last week:
I rushed around on Thursday getting a case and screen protector for it too, that just sits on my desk waiting also.
I have wasted so much time and effort on chasing this, just to get nowhere. Its a hell of a difficult company to communicate with compared to the past.
I am shocked at how you treat a customer of 10 years (on account), 15 years (if you include prepay).