Sorry this may seem more like a rant rather than a useful post, but I am hoping by explaining what I have one through so far that maybe someone might have some advice on where to go from here as the next step will be switching providers, which of course will be a bit of a hassle.
I rang vodafone a while ago to see if there was another mobile plan that would suit my wife and I better as we were running out of data, we are both on the $39 plan which gives us 2.5gb data and 300 mins, we each receive a $10 discount meaning we pay $30 per month each for a total of $60 per month.
I was told on the phone by Vodafone that there is a $60 plan which provides unlimited calling and 10gb of data, and it usually costs $20 to have another person added to that plan (so the data is shared) but since we were already getting a $20 discount they would apply that meaning the $20 extra per month to have my wifes number added to the plan would be $0 and we would both have 10gb of data to share and also seperate phone numbers for $60 per month which is what we are paying now in total for half of the data.
This obviously sounded like a great idea so I agreed and gave all details asked for by Vodafone, I was then told it had been set up and should be active in 24 hours or less and we would get a confirmation. Two days later nothing had happened so I called them again and explained I never got what I was told I would get and went through the whole process again, once again, a few days later nothing has changed so I called a third time, and once again got someone else, explained this is the third time I have tried to change my plan and once again went through the same process.
This third time has been the pretty much the same, two days later we are STILL on our old plans, the only thing is this time I got an email from Vodafone (online shop) saying "Order Confirmation"
"Red Share - open term
Mobile Number : 021******
Red Share owner / Business Administrator: 027*****"
The to me looks like they have given permission to my wife to be added to my data, but I am still on my old plan which does not allow shared data, and does not have enough data to share anyway.
I am starting to get really frustrated now and obviously have the feeling another call will put me in the same position as I am in now with no result so was wondering if anything else can be done to solve this?
It would be great if vodafone staff in stores could help as it could be done in person, and I could go back and see the same person when it does not work, however they seem to have little discretion when it comes to the discounts and usually refer you to the call center.
Is there something else I can do?