Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


robscovell

123 posts

Master Geek


#25889 5-Sep-2008 06:37
Send private message

I am going to make a complaint to the Commerce Commission about Vodafone's $1 Customer Services Rep (CSR) charge for prepay customers to speak to a 'real person' but I need some help gathering evidence.

There has already been some discussion of this on here. 

If you believe you have been unjustly charged for speaking to a CSR, then please post the following details or PM me:

1. The nature of the issue, e.g. a fault with the BestMates system.
2. The response you received from the CSR.
3. Any follow-up actions promised by the CSR.
4. Whether or not you asked for a refund of the $1 charge.
5. Whether or not the promised follow-up actions were followed through with by Vodafone.
6. The number of additional $1 CSR calls, if any, to try to get the issue resolved.

You might like to add information about your attempts to sort out the problem yourself using Vodafone's self service facilities and help pages.

Thanks,

Rob

Create new topic
freitasm
BDFL - Memuneh
79251 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#162347 5-Sep-2008 07:29
Send private message

To make this easier for everyone, please only reply within the guidelines provided. Discussions should be in another thread.




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.