Ok, I know there have been complaints about Vodafone customer service but I have always kept a positive outlook...until now.

Some early July my partner was offered a deal on account and she switched over from Prepay. Ever since then things have been going downhill.

1. Her voice message service was basically disabled - completely absent! She has rung four times, each time being told that it was sorted, and still no voice mail.
2. She no longer gets the free txt to notify of missed calls.

So far not a single soul has been able to fix this for her. We're at a bit of a loss as to the next step. What can she do to get her voicemail back? This is such a basic feature but these four people have made Vodafone look like a bunch of utter incompetent monkeys. Each one of them has said "Yes, we can see you've called about this before and now we've fixed it". What the......?!?! Surely this can't be right!

Any advice anyone? What do we do next?

Cheers,
D.