Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3048 posts

Uber Geek
+1 received by user: 901

Trusted
Subscriber

Topic # 27525 29-Oct-2008 18:04
Send private message

No I'm not being facetious - I mean it!! Thanks Vodafone!

I'm back in NZ after having been away for a little over 7 months, the vast majority of which time was spent in the Solomon Islands where cellphone coverage is shonky and there are no interconnect or roaming agreements with Vodafone (not that I'd pay horribly expensive roaming rates anyway).

Before I left NZ I contacted Vodafone and a cheerful CSR said my account could be suspended for three months and offered a deal I couldn't refuse in relation to the remaining time.  Unfortunately that rep never followed through on what he said he would do, so while in the Solomon's I used the online system to send a message asking why no action had been taken.

Two days later, my account had been zeroed and suspended and I received a nice email from Vodafone apologising for their oversight.  Now that I'm back in NZ (and had managed to misplace my original SIM card) I obtained an on-the-spot replacement from a Vodafone reseller then called 777 to get my account reinstated.


I was through to a CSR well within a minute (so the $1 pre-pay charge appears to be doing it's job) and my account was all go.  I then logged into "My Account" on the Vodafone website and selected which Add-Ons I wanted.  I received a couple of text messages early the next morning advising the Add-Ons were loaded and available for use.

Fairly much everything has been quick and simple, I couldn't be happier.


Create new topic
1780 posts

Uber Geek
+1 received by user: 35

Trusted

  Reply # 174415 29-Oct-2008 18:16
Send private message

Awesome news, generally they are good, I am very pleased with them too, hence not moving and just 'downgraded' my plan to stay with them for another 2 years Cool

355 posts

Ultimate Geek


  Reply # 174497 29-Oct-2008 23:19
Send private message

I always like hearing positive experiences and compliments over criticisms. There's too many emo's around these parts. Thanks for sharing Smile

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 174562 30-Oct-2008 09:05

Thanks for that - I'll pass that on to the team here.

I really appreciate you taking the time to post.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.