This is my first post here after having lurked for a while. I really appreciate the valuable comments and information that people post on the forum.
I have just had an experience with Vodafone that has prompted me to post - not to be vindictive, rather to find out if there is anything I can do to fix the situation.
By way of background, my vodafone phone number was transferred from me to my employer, and now that I have left that employer I was getting the number transfered back. It has taken three weeks to get to the stage where vodafone has got the disconnection sorted. That included delivering the paperwork to their stores in person twice, and sending it through electronically several times. All frustrating, but not surprising given I was dealing with two large bureaucracies.
The vodafone rep I was talking to in one of the vodafone stores in Wellington told me that once the number was disconnected, all I would have to do TODAY was go into one of their mall stores which were open, and it would be possible to get the number re-connected on my own account.
I went into the mall store, and was told that they couldn't do it today because the people who do that sort of thing were not working until tomorrow. I need my phone today, so asked if there was anything that could be done to get me a working phone today... the response I got blew me out of the water - "you can either buy a prepay card, sign up for a contract with a new number, OR GO ACROSS THE ROAD TO TELECOM".
While it is immensely frustrating to not have the phone number working today, none of these options really works for me (for obvious reasons). But I can't comprehend why a vodafone rep would send a customer to telecom? To me, this sums up the service that I have had from vodafone throughout my entire 3 week effort. Is there anyone in the organisation who will actually pay attention if i bring this up with them?