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194 posts

Master Geek
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Topic # 29453 7-Jan-2009 15:04
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Ok, got the password thing sorted.

But I still cant get details I need to pay my bill

I Just keep on getting -

"Oops there’s a problem with this content, please try refreshing your browser. "

With the old system they would have had their funds a month ago

Why do they make it so hard?

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dan

959 posts

Ultimate Geek
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  Reply # 188041 7-Jan-2009 16:55
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i get that quite often as well, the whole "log into the site to get your bill"  is a hassle, so i deliberatly dont pay vodafone on time anymore, as cant be bothered with the process,

usually refreshing the page will solve it eventually tho



194 posts

Master Geek
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  Reply # 188195 8-Jan-2009 12:12
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dan: i get that quite often as well, the whole "log into the site to get your bill"  is a hassle, so i deliberatly dont pay vodafone on time anymore, as cant be bothered with the process,

usually refreshing the page will solve it eventually tho


Just checked, and I'm still getting those error messages today

I still can not access my bill

I still can not pay my bill

This is turning out to be about as pleasant an experience as the Telecom/Yahoo/bubble saga !

29 posts

Geek


  Reply # 189942 16-Jan-2009 09:43
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oh yes, Vodafone's website gets better by the day.

So I got my "Your Vodafone Online Bill is ready" email today (some 9 days after the bill was actually issued. Hmm, that's slower than snail-mail). Clicked the "Access your online bill" link, signed in and....

Oh, of course, the website's down again! Not even one of their annoying error messages this time, just a screenful of empty boxes. Frown

Refreshing makes no difference, nor does logging out and back in again. I give up!


2970 posts

Uber Geek
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  Reply # 189944 16-Jan-2009 09:56
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I have had problems too.
Been using it for about 3 months now I think and every time I try to log in it doesn't work.
I have had to ring 777 to get them to reset the password every time I want to log in.
Once I am in I get the same message about "Oops there was a problem..."

This month I got a different error when trying to log in.  Something about my account being disabled and to call 777 for support.
They had to delete my account and I had register again.
Will be interesting to see what happens next month!

Haha!
Just tried to log in now and after seeing the main page for about 2 seconds I get a blank page with  two arrow looking lines in the top left corner.





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Geek


Reply # 191107 21-Jan-2009 17:09
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and surprise surprise...I go to pay my VF bill today and:
  1. Hotlink - Declined due to technical difficulties. Strange, as the amount was taken from my bank account then immediately refunded!
  2. Credit Card via VF Website - Can't even log in today. "Sorry we're experiencing technical difficulties" and a link to nothing of any help at all.
They really don't seem to want my money either!

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  Reply # 191123 21-Jan-2009 19:02
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I would just give up and go to a telecom store after that much dicking around.




Richard rich.ms

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  Reply # 191151 21-Jan-2009 22:05
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sloth: and surprise surprise...I go to pay my VF bill today and:
  1. Hotlink - Declined due to technical difficulties. Strange, as the amount was taken from my bank account then immediately refunded!
  2. Credit Card via VF Website - Can't even log in today. "Sorry we're experiencing technical difficulties" and a link to nothing of any help at all.
They really don't seem to want my money either!


1) Hotlink goes via EFTPOS so if they have a issue this can happen

2) This issue can be fixed easily from the Vodafone side (as long as its not a major outage)

It was a basic fix for Jim (if you know what you are looking for)

http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=29817

If you like PM some details and I can check the MYA setup

John


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Geek


  Reply # 191356 22-Jan-2009 18:03
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thanks but I managed to get a payment through ok today!

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  Reply # 191394 22-Jan-2009 21:51
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You think that's bad, try getting them to correct a misspelling in your name on the account. They apparently can't do it without terminating the account altogether and creating a new one. I'm just putting up with it instead. I've got 2 VF accounts (due to an administrative cockup) and they're a complete mess, mainly to do with the website talking to them. If/when I can find some way of sorting it all without them charging me for the privilege, I'm gonna need to completely terminate both accounts and set a combined one up from scratch. I like the texts from the payment system too, made 2 payments, both times it said that the remaining balance was the same as when I started. Nice work guys.

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Geek


  Reply # 191451 23-Jan-2009 08:54
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actually I've got the same here. Not sure why I have 2 accounts either?!

The SMS I get back after making a payment to clear my bill says that I am $XX in credit. Surely it should be $0 though?

:)
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  Reply # 191709 24-Jan-2009 00:09
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sloth: oh yes, Vodafone's website gets better by the day.

So I got my "Your Vodafone Online Bill is ready" email today (some 9 days after the bill was actually issued. Hmm, that's slower than snail-mail). Clicked the "Access your online bill" link, signed in and....

Oh, of course, the website's down again! Not even one of their annoying error messages this time, just a screenful of empty boxes. Frown

Refreshing makes no difference, nor does logging out and back in again. I give up!



You're lucky.

We don't even get an email anymore. Yippee.

Amasingly (All of a  sudden) we've started receiving text messages again saying our bill is ready (it stopped working for like 2 billing cycles)


SO count yourself lucky that you even get an email 9 days late!

We left our bill unpaid because we were relying on Vodafone email service/text service to keep us informed when it was due.. only, one month it never arrived.

Luckily I signed in to look at something else on my account, otherwise, i probably would have had a letter from VF or something.





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