VF SMB VOIP without VF Modem

Forums › One New Zealand (including Vodafone, WxC, Farmside) › VF SMB VOIP without VF Modem

networkn

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#295666 13-Apr-2022 09:12

Hi.

Has anyone had any luck getting VF VOIP working with routers other than the provided VF One?

One of our customers who uses a Sonicwall Firewall has switched to VF VOIP (Didn't talk to us first) and the phones aren't working.

We called VF and they said they don't support anything other than their modem and basically are being pretty unhelpful.

For a fair number of good reasons we don't want to use the VF Modem.

Has anyone managed to get a working solution?

@jasonparis is there someone you could point us to who can help tell us the requirements so we can get them operational?

NickR1

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#2901766 13-Apr-2022 09:45

Due to legal/privacy risks I'm afraid we can't provide SIP details to our customers.

The hardware requirement should have been advised by the Sales agent. If using our hardware is simply not an option and you wish to roll back or jump ship, please send me a DM and I can try and ensure any ETCs are waived.

michaelmurfy

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#2901767 13-Apr-2022 09:47

Could you put the VF router in behind the Sonicwall and simply use it for phone only (disable WiFi on it) or are we talking multiple phones, lines etc?

Michael Murphy | https://murfy.nz
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Spyware

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#2901770 13-Apr-2022 09:55

Vodafone have an Office Net (I think this is what it is called but may be completely wrong) product that uses the Audiocodes MP264 for IP phones and also has an FXS port. Vodafone supply Cisco phones. MP264 connects to additional ONT port. We have only 3 phones.

EDIT: One Business

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

networkn

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#2901789 13-Apr-2022 10:25

michaelmurfy:

Could you put the VF router in behind the Sonicwall and simply use it for phone only (disable WiFi on it) or are we talking multiple phones, lines etc?

One Line One Phone. We would need to know what traffic needed to be forwarded from the SW to the VF Router which VF won't tell us.

For one site I think we ended up putting the VF Router in front of the SW and then forwarding all traffic to the SW and that worked, but it's a mess and we really don't want to go down that track any more.

I'll chat to the customer, perhaps another provider may be a better option in this instance.

michaelmurfy

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#2901793 13-Apr-2022 10:30

Just FYI - Voyager and 2degrees are happy to give out VoIP details. I am surprised Vodafone don't anymore as WXC in the past did.

cyril7

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#2901794 13-Apr-2022 10:32

Hi, if on your sonic wall you create a interface with a sub interface on vlan10 with a lan ip interace and put a dhcp server service on that, ensure it can reach out to the net then you can plug the VF router down stream and all is well, I have regularly done this.

One minor issue is that Voda use UDP for the sip traffic, which is fine, but you may need to adjust the NAT timers to ensure the sonic wall does not keep tiding old UDP connections away before the SIP stack on the VF router keeps them alive.

Cyril

networkn

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#2901798 13-Apr-2022 10:35

michaelmurfy:

Just FYI - Voyager and 2degrees are happy to give out VoIP details. I am surprised Vodafone don't anymore as WXC in the past did.

Yes, that is what I am going to recommend to the client honestly.

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nztim

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#2901886 13-Apr-2022 12:47

Certified sonicWALL engineer here

reach out if you need help getting the VF modem working behind the SonicWALL (including ensure keep alive, , source port remap and ALG are set correctly)

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

nztim

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#2902145 13-Apr-2022 20:54

Sent the OP a step-by-step guide with screenshots, part of those steps relate to any VOIP provider not just Vodafone

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.