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freitasm

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#295688 14-Apr-2022 23:05
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Press release



Vodafone NZ is extending its collaboration with IBM and MATRIXX Software to provide enterprise-wide digital commerce for all post-pay, pre-pay, wholesale and IoT customers. As part of this latest relationship expansion, IBM Consulting and MATRIXX, which is part of IBM’s ecosystem network, will replace and modernise Vodafone’s charging system in order to offer customers a transformed digital experience

Andrew Haddad, Vodafone NZ Chief Information Officer, says both MATRIXX Software and IBM are proven and reliable collaborators with global credentials, and will play a key role in helping further improve customer experience. “Paying bills is never the most exciting part of any customer relationship, but it’s an incredibly vital one for any business. MATRIXX and IBM have been supporting Vodafone NZ with charging solutions for our post-pay and wholesale customers for eight years and I’m excited to extend our collaboration to benefit our pre-pay customers.”

In its earlier engagement with MATRIXX and IBM, Vodafone NZ experienced a decrease in customer churn, an increase in business NPS and were first to market in New Zealand with enterprise data sharing.

Steve O’Donnell, IBM Consulting Managing Partner, New Zealand, says the pace and demand for digital transformation continues to accelerate, making strategic relationships even more critical in helping organisations get to value quickly. “To realise the promise of 5G within the next few years, decisions need to be made today with the right technology solutions, skills and support to execute and succeed. Systems integrators like IBM can help organisations like Vodafone NZ co-create unique solutions while supporting them on their transformation journeys, help them reduce costs and unlock new revenue streams.”

André Gunnberg, MATRIXX Chief Revenue Officer, says the extension to the collaboration means MATRIXX can streamline and simplify Vodafone NZ’s infrastructure and open opportunities for new products and services. “Our Digital Commerce Platform will enable Vodafone NZ to consolidate multiple charging solutions onto a single instance with sub-domains for each business unit, optimising costs and gaining significant operational efficiencies thanks to simpler and cheaper operations.”

“We are thrilled to be teaming up with IBM to power Vodafone’s innovation with new products and services. Working together, we have the potential to open up new revenue opportunities that were not previously available. Enabled by our simplified approach, I believe MATRIXX will enable Vodafone to achieve its integration and migration outcomes faster than any other vendor could achieve,” added Gunnberg.




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  #2902526 14-Apr-2022 23:19
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MATRIXX was a fantastic company to deal with when I worked on it. I guess this finally means this end of Surepay from ALU then purchased by Nokia


 
 
 

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quickymart
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  #2902553 15-Apr-2022 07:23
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Do they still use 3270? (I think that was the name of it, for legacy Clear products).


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  #2902554 15-Apr-2022 07:28
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quickymart:

 

Do they still use 3270? (I think that was the name of it, for legacy Clear products).

 

 

Never heard of 3270 they were still using Clarify when I left in 2017




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  #2902558 15-Apr-2022 07:39
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I must be showing my age John! They had it when I was there, and it was still in use when I left in early 2005. I remember Clarify too.


  #2902565 15-Apr-2022 08:25
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quickymart:

 

Do they still use 3270? (I think that was the name of it, for legacy Clear products).

 

 

IIRC the IBM 3270 was a product line of green-screen terminals:

 

https://en.wikipedia.org/wiki/IBM_3270

 

So a software product called "3270" would most likely have been a terminal emulation package that allowed your PC to run a session on an IBM host (mainframe, AS/400 or System38?) where there was a billing system that expected green-screen terminals.

 

Ah, the Good Olde Days 😬


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  #2902578 15-Apr-2022 10:08
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quickymart:

 

Do they still use 3270? (I think that was the name of it, for legacy Clear products).

 

 

You are referring to the Host on Demand product that IBM uses to emulate their different mainframe architecture.

 

When I used to work and ANZ/National they used the 3270 sessions for their core systems (on both brands)

 

most companies now have a decent GUI overlay now, therefore these sessions may not be was widespread as they were.

 

https://www.ibm.com/products/host-on-demand

 

 


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  #2902589 15-Apr-2022 11:10
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Whatever it was called, I found it to be pretty efficient and reliable.




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  #2902590 15-Apr-2022 11:30
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It would be good if this ends the longstanding misery that has been Vodafone weakest link for the longest time, it's billing (which has hamstrung it's customer service).

 

 


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  #2902616 15-Apr-2022 12:59
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VodafoneNZ will be moving billing into a single stack including rating which is currently done my matrixx pay monthly and Prepaid Surepay

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