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Lias

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#296010 13-May-2022 22:32
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Have a couple of things that needs sorting out and don't fancy banging my head against the brick wall that is the call centre. 





I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.


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konfusd
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  #2913843 14-May-2022 07:43
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There’s a few of us on here, all from different parts of the business. What do you need help with?




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




Lias

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  #2913850 14-May-2022 08:41
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First is being billed for something that shouldn't be and and second is an unknown pin preventing a bill being linked to an online account.





I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.


Goosey
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  #2913862 14-May-2022 10:10
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Side Hi Jack.... 

 

Is this anything to do with "price adjustment" under "other" for 86c per month?

 

Ive been meaning to see what that means....but cant be assed calling them.  I should really email it. 




quickymart
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  #2913864 14-May-2022 10:11
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konfusd
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  #2913880 14-May-2022 10:24
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Lias:

First is being billed for something that shouldn't be and and second is an unknown pin preventing a bill being linked to an online account.



I think @NickR1 might be able to help, otherwise feel free to PM me your account number and I’ll find someone to get you sorted




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


konfusd
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  #2913885 14-May-2022 10:28
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Goosey:

Side Hi Jack.... 


Is this anything to do with "price adjustment" under "other" for 86c per month?


Ive been meaning to see what that means....but cant be assed calling them.  I should really email it. 



This is in lieu of the telco levy contribution fee, our FAQ is here: https://www.vodafone.co.nz/priceadjustment/




I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.


 
 
 

Stream your favourite shows now on Apple TV (affiliate link).
NickR1
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  #2914200 15-May-2022 12:38
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konfusd:
Lias:

 

First is being billed for something that shouldn't be and and second is an unknown pin preventing a bill being linked to an online account.

 



I think @NickR1 might be able to help, otherwise feel free to PM me your account number and I’ll find someone to get you sorted

 

I'm always lurking (I typically chime in on threads where I know I can directly assist) but am currently on leave for the next week.

 

I'm happy to help when I return though, just send a PM.


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