Removing VF coax overhead line - getting passed around

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NZ255

48 posts

Geek
+1 received by user: 4

#300696 28-Sep-2022 15:38

Hi there,
I’m not a Vodafone customer but have an overhead coax cable coming into my house. We’re reroofing so want to disconnect it soon, but can’t figure out how to do it properly. Some other threads here indicate it’s a bit difficult with some interesting suggestions.
I keep getting passed between companies. From VF to Chorus, Chorus to VF, VF insisting on my account number and pin :), VF to Downer, then Downer to VF.

Is anyone able to help please?

Cheers,
Nick

wellygary

8810 posts

Uber Geek
+1 received by user: 5287

#2974292 28-Sep-2022 15:54

If its Coax then its not Chorus, its owned by VF and they will contract it to Downer or whoever,

quickymart

14940 posts

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#2974293 28-Sep-2022 15:54

(removed the tag for Jason as Nick is onto it already).

If it's Vodafone cable, they should never, ever be referring you to Chorus - that's Vodafone's own network and I can categorically state that Chorus techs won't touch it.

Sounds like yet another case of customer services overseas not knowing about their own network and just wanting to get you off the phone as quickly as possible.

Incidents like this just give more weight to my argument of them getting all their call centres back here ASAP!

Sigh.

NickR1

92 posts

Master Geek
+1 received by user: 114

One NZ

#2974295 28-Sep-2022 15:55

NZ255: Hi there,
I’m not a Vodafone customer but have an overhead coax cable coming into my house. We’re reroofing so want to disconnect it soon, but can’t figure out how to do it properly. Some other threads here indicate it’s a bit difficult with some interesting suggestions.
I keep getting passed between companies. From VF to Chorus, Chorus to VF, VF insisting on my account number and pin :), VF to Downer, then Downer to VF.

Is anyone able to help please?

Cheers,
Nick

Hey Nick (good name),

Please PM me the details and I can sort this out. I'm pretty interested to see who tried to refer this to Chorus.

Nick

dylanp

842 posts

Ultimate Geek
+1 received by user: 392

Trusted

#2974302 28-Sep-2022 16:07

we had the cable line removed from our house too as part of painting/roofing. from my experience I suggest making it clear that you *only* want the coax removed, and certainly do not want the fibre cable touched at all. on the bright side I had the opportunity to place the fibre ETP and ONT in a better location.

NZ255

48 posts

Geek
+1 received by user: 4

#2974595 29-Sep-2022 08:20

NickR1:
Hey Nick (good name),

Please PM me the details and I can sort this out. I'm pretty interested to see who tried to refer this to Chorus.

Nick

Thanks Nick, I really appreciate your help! PM sent.
Nick

NZ255

48 posts

Geek
+1 received by user: 4

#2976838 3-Oct-2022 14:57

NickR1:
Please PM me the details and I can sort this out.

Thanks again Nick, a great guy from Downer has just been… cable gone!

Nick

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quickymart

14940 posts

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#2976841 3-Oct-2022 15:07

That is good news, just a pity it took so much effort to get such a simple thing done. Vodafone referring you to Chorus or any other company is nothing short of incompetence (or laziness).