WFH not possible due to intermittent connection delays

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JockTheKiwi

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#300873 10-Oct-2022 18:04

On Vodafone/One Fibre (actual fibre, not marketing speak fibre) and have the DECO modems.

I was unable to work well on my laptop today using WIFI due to the intermittent delays. Symptoms were loss of connectivity when on remote desktops and in video calls.

The internet speeds are okay when testing on the DECO app and on a laptop speed test. I set PING going and got regular delays on the most basic of tests.

I dont want to ring vodafone yet because they will ask me to do what I have already done and I have found their support to be simplistic, delayed and not that good. Any suggestions to diagnose qor run better tests. I am not a coder/scripter but can set CMD and Powershell running. In the past I have had issues with Vodafone DNS so have just tried setting the DNS servers away from Vodafone.

freitasm

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#2980325 10-Oct-2022 18:13

Have you tried using a wired connection from your work machine to the router to make sure the WiFi is not being impacted by interference?

RunningMan

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#2980330 10-Oct-2022 18:32

1) Try a different wifi channel

2) Find out what the connect rate is for the wifi connection

2) Just ping your own router from your laptop to see if there is a latency variation

nztim

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#2980343 10-Oct-2022 19:23

Use ethernet, not wifi

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Mehrts

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#2980401 10-Oct-2022 20:24

For crucial connections always use the wired option where possible.

There are simply too many variables with wifi to give a sustained & reliable connection. Wifi is great for convenience though.

Does your modem/wifi access point offer any ways to tune the wifi settings? (Channel, power, channel width etc)

JockTheKiwi

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#2980411 10-Oct-2022 21:10

Thanks for suggestions. Local router pings are mostly <10ms, some up to 50ms so not local.

I might need to move one of the DECO units and try plug in for ethernet. Unsure if I have any ethernet cables lying around.

Given the lack of replies with my issue it may not be a regular thing with DECO units and Vodafone so I will look for environmental.

nztim

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#2980417 10-Oct-2022 21:27

JockTheKiwi:
Thanks for suggestions. Local router pings are mostly <10ms, some up to 50ms so not local.

I might need to move one of the DECO units and try plug in for ethernet. Unsure if I have any ethernet cables lying around.

Given the lack of replies with my issue it may not be a regular thing with DECO units and Vodafone so I will look for environmental.

While wifi is great for mobility there is no consistency with it,, while it may be great one day, all it takes is a for neighbours the next day to throw up a few APs of their own and the band crowded.

Also if a DECO is linked by wifi and not backhauled with ethernet then your speed is halved as it has to repeat the signal.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

timmmay

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#2980418 10-Oct-2022 21:37

As a test, get a really long ethernet cable and plug your computer into the primary router. You might find it easier to do this with a laptop cabled into the router, but the long cable also tests the computer ethernet port.

If that works fine, move to 2degrees. I've had nothing but good experiences with the product (fiber) and support for years.

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scuwp

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#2980458 11-Oct-2022 08:04

timmmay:

As a test, get a really long ethernet cable and plug your computer into the primary router. You might find it easier to do this with a laptop cabled into the router, but the long cable also tests the computer ethernet port.

If that works fine, move to 2degrees. I've had nothing but good experiences with the product (fiber) and support for years.

Changing provider wont fix an in-house WiFi problem.

I agree with others, try an Ethernet cable. If that's OK then it's a WiFi issue. I find the 'Netspot' mobile app handy to check the status of WiFi in the area, it can show you where the congestion is (if any)

Lazy is such an ugly word, I prefer to call it selective participation

timmmay

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#2980473 11-Oct-2022 09:11

scuwp:

Changing provider wont fix an in-house WiFi problem.

Really??? Are you sure??? ;)

Ethernet cable is to work out if it's an in-house or provider problem. Most likely WiFi is the problem.

trig42

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#2980476 11-Oct-2022 09:22

Are you on a work VPN?

It could be your VPN having issues (combined perhaps with you using non-ISP DNS).

I'd be trying to set your DNS back to Vodafone's DNS to see if that helps first.

nztim

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#2980775 11-Oct-2022 22:21

trig42:
Are you on a work VPN?

It could be your VPN having issues (combined perhaps with you using non-ISP DNS).

I'd be trying to set your DNS back to Vodafone's DNS to see if that helps first.

Or a route-all vpn that would do it too

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.