Today I have experienced the worst case yet of woeful Vodafone service. I arrived home to find my daughter in tears with total frustration in trying to deal with New Zealand's worst company.
My daughter moved houses last weekend to a different area of Nelson, she has been trying for over a week now to cancel her previous phone line and Internet connection with Vodafone. Despite sending numerous email and getting stupid auto responses claiming email was not monitored and making numerous phone calls she has got nowhere.
Today she finally got through to an ignorant woman who had no interest in trying to help. In the end this employee of Vodafone terminated the call by hanging up on my daughter (the CUSTOMER).
I trust the best and only way to handle this now is refuse to pay any account that happens to turn up.
How on earth can a company retain so many customers when they treat people like this? We are in a global resession where kiwis are bleating about losing their jobs, I suggest these ignorant employees at Vodafone should be the first to go.