Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


David321

480 posts

Ultimate Geek


#317781 14-Nov-2024 12:10
Send private message

My wife and I recently moved house, and had to switch to fiber as our old place was hooked up to HFC and of course new areas are limited to Wireless or Fiber as far as I am aware.

 

We stayed with One NZ as we have mobile plans with them and therefor we got a $10 discount on our fiber. We have been there just two months and we have just got an email from One NZ saying they are ending our discount.

 

Has anybody else had this email today or recently, im feeling a bit cheated as the discount was part of the reason we signed up with them and its been taken away just two months after.

 

As a side note, since switching to fiber we have never had so many connectivity issues both of our phones have their internet cut off intermittently along with the tv which is connected by cable to the router, very frustrating, this is probably worth a whole new post and discussion as we would like to get it sorted, but will save that for another day.





_David_

Create new topic
Oblivian
7284 posts

Uber Geek

ID Verified

  #3308950 14-Nov-2024 12:17
Send private message

Mentioned a few times in the existing price increase threads

Basically lifetime discounts aren't really lifetime when you change names it seems. (Or like tech for the lifetime of them product/plans.. which are now all gone)

 
 
 

Shop now on Mighty Ape (affiliate link).
Geekeneer
178 posts

Master Geek

ID Verified

  #3308952 14-Nov-2024 12:19
Send private message

yup, received my email 23rd October.

 

Not much I can do unfortunately as I still have 9 months remaining of the Superwifi term.

 

 

 

Are you free to switch providers?


nztim
3743 posts

Uber Geek

ID Verified
Trusted
TEAMnetwork
Subscriber

  #3308961 14-Nov-2024 12:42
Send private message

Its another way of "absorbing" the LFC price increases notice there are still big discounts of HFC and Wireless as they don't need to pay the LFC





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 




Linux
11289 posts

Uber Geek

Trusted
Lifetime subscriber

  #3308999 14-Nov-2024 15:10
Send private message

Yes family members and friends have lost this discount so they changed providers as it was a " lifetime " discount


alasta
6684 posts

Uber Geek

Trusted
Subscriber

  #3309063 14-Nov-2024 18:49
Send private message

They told me that my 'next bill after 8 October' would see the discount dropped, but my subsequent bill actually still included it. I'm not sure if this is because they actually are honouring it as a lifetime discount, or if it's just a temporary billing discrepancy. 


boosacnoodle
961 posts

Ultimate Geek


  #3310035 18-Nov-2024 10:14
Send private message

Price increase by stealth. A bit deceptive. Weird to see ComCom still going after them for wishy-washy statements on StarLink direct-to-cell yet plainly obvious issues like this just get passed over.


tripper1000
1609 posts

Uber Geek


  #3310171 18-Nov-2024 15:01
Send private message

I think most Fibre bills have gone up circa $10 lately, regardless of company. 

 

Sounds like they've just ditched the marketing departments smoke & mirrors and are just being up front.

 

This refreshing honesty is likely to please the Com-Com.

 

 




esawers
551 posts

Ultimate Geek


  #3310963 20-Nov-2024 14:21
Send private message

Anyone else have $240 of One wallet credit to gift to someone that they can't use? I have two lots available to gift, but I'm not paying their exorbitant prices for a phone plan. 

 

Reading the T&C's it seems like an empty deal anyway, as you can't use it with any other offer. 


alasta
6684 posts

Uber Geek

Trusted
Subscriber

  #3310989 20-Nov-2024 15:28
Send private message

Unfortunately the FAQ on their web site states that you can't gift your One Wallet credit to someone else.

 

I recently opted to use my $500 One Wallet balance instead of taking the $500 promotional discount because the former allows you to pay off the balance over 12 months, whereas the latter is generally only available on 24 or 36 months. The T&C for One Wallet also seems to be a bit more lenient if you want to change your plan during the term.

 

You're right though, your One Wallet credit doesn't offer you must value beyond what you'd get anyway from the regular handset discounts. 


esawers
551 posts

Ultimate Geek


  #3311079 20-Nov-2024 17:57
Send private message

The email they have sent says that they are ending our $10 discount, and as we do not have an eligible One wallet plan we can gift $240 to another person who does

quickymart
13766 posts

Uber Geek

ID Verified

  #3311149 20-Nov-2024 19:03
Send private message

alasta:

 

Unfortunately the FAQ on their web site states that you can't gift your One Wallet credit to someone else.

 

I recently opted to use my $500 One Wallet balance instead of taking the $500 promotional discount because the former allows you to pay off the balance over 12 months, whereas the latter is generally only available on 24 or 36 months. The T&C for One Wallet also seems to be a bit more lenient if you want to change your plan during the term.

 

You're right though, your One Wallet credit doesn't offer you must value beyond what you'd get anyway from the regular handset discounts. 

 

 

I guess I can't transfer it to my monthly billing plan either? Now that would be far more useful for me.


Handle9
11241 posts

Uber Geek

Trusted
Lifetime subscriber

  #3311159 20-Nov-2024 20:08
Send private message

Geekeneer:

 

yup, received my email 23rd October.

 

Not much I can do unfortunately as I still have 9 months remaining of the Superwifi term.

 

Are you free to switch providers?

 

 

Generally if the provider changes the terms you are free to terminate. It's worth asking the question.


Delorean
647 posts

Ultimate Geek

ID Verified
Trusted
Lifetime subscriber

  #3311161 20-Nov-2024 20:21
Send private message

It seems like they’re scrapping the $10 mobile/broadband bundle discount for everyone, which is just crazy. This move will only push people to start exploring what other providers are offering.

I’m also curious if this change applies to the $20 broadband discount as well, or if it’s in addition to losing the $10 mobile bundle discount.




Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)


Handle9
11241 posts

Uber Geek

Trusted
Lifetime subscriber

  #3311163 20-Nov-2024 20:23
Send private message

Delorean: It seems like they’re scrapping the $10 mobile/broadband bundle discount for everyone, which is just crazy. This move will only push people to start exploring what other providers are offering.

I’m also curious if this change applies to the $20 broadband discount as well, or if it’s in addition to losing the $10 mobile bundle discount.

 

They've made a calculation that the extra margin will make up for the number of customers they will lose. They are probably correct.


Create new topic





News and reviews »

Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04


Dyson Launches Its Slimmest Vaccum Cleaner PencilVac
Posted 29-May-2025 15:50


OPPO Reno13 Pro 5G Review 
Posted 29-May-2025 15:33


Logitech Introduces New G522 Gaming Headset
Posted 21-May-2025 19:01


LG Announces New Ultragear OLED Range for 2025
Posted 20-May-2025 16:35


Sandisk Raises the Bar With WD_BLACK SN8100 NVME SSD
Posted 20-May-2025 16:29









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac