Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


xpd

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

#319644 17-May-2025 14:57
Send private message quote this post

An elderly friend who is recovering from a stroke, has recently moved into an apartment, and wanted to get his One fiber connected to it. 

 

The ONT is there, the previous owners had fiber no issues.

 

But One staff claim the property does not exist and are just going around circles with him. One even asked for proof of the property, and was sent the legal documentation of the property, which they promptly "lost". Its been sent through yet again and still no movement.

 

The property has existed for over 20 years and is in a very well known part of Auckland.

 

He and his wife are about ready to bail from One, and go elsewhere (I did warn they may still hit issues regarding the property not existing. ) They've been with Vodafone/One customers for a LONG time.

 

So can someone from One on here please contact me via DM to try and help ? I have all the necessary account and property info from him. 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
freitasm
BDFL - Memuneh
79297 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #3374054 17-May-2025 15:07
Send private message quote this post

There are other providers. Why spending more time? 





Please support Geekzone by subscribing, or using one of our referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSync 




robjg63
4098 posts

Uber Geek

Subscriber

  #3374056 17-May-2025 15:24
Send private message quote this post

"He and his wife are about ready to bail from One, and go elsewhere (I did warn they may still hit issues regarding the property not existing. ) They've been with Vodafone/One customers for a LONG time."

 

Just try another provider and see if they recognise the property - if so move.

 

What do they owe One?

 

PS. Check the address using the way it is described on the rates bill - sometimes unit numbers are before/after the street number etc.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


freitasm
BDFL - Memuneh
79297 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #3374057 17-May-2025 15:28
Send private message quote this post

Or go with a smaller one. There are plenty of Quic affiliate codes on Geekzone. Even ours. 





Please support Geekzone by subscribing, or using one of our referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSync 




xpd

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #3374105 17-May-2025 15:40
Send private message quote this post

They've never had issues with One until now.....  they'll give them another week and after that said they'll be in touch for my help with moving to another provider.

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


Bung
6489 posts

Uber Geek

Subscriber

  #3374111 17-May-2025 15:54
Send private message quote this post

The number on the ONT should cross reference to an address?


richms
28191 posts

Uber Geek

Trusted
Lifetime subscriber

  #3374169 17-May-2025 16:18
Send private message quote this post

Just change, Don't reward incompetence with your continued custom.

 

 

 

Just tell them, here is the ont serial, give me internet by close of business or I am leaving. Plenty of other providers can do this, if they cant then screw em,





Richard rich.ms

acsylaa
56 posts

Master Geek

Just Internet

  #3374175 17-May-2025 16:53
Send private message quote this post

It shouldn't be that hard to activate a port, as many others have said just go to a smaller provider who will actually help you rather than the bigger ones that just loose things in one of the many departments in their organization.

 

I know that one of my wholesalers now offer the ability to look up an ONT via the SN on both Chorus and TFF networks, so its not that hard really.

 

There are a lot of small ISP's here that would happily help you out and get you sorted!

 

 

 

Im Currently going through the same situation with a very big client of mine that have only ever known Spark for all UFB connections, they are slowly migrating over to my Wholesale provider and also rebuilding their underlay network at the same time. 


 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
Dynamic
3867 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #3374184 17-May-2025 18:11
Send private message quote this post

Bung:

 

The number on the ONT should cross reference to an address?

 

 

Unfortunately only one series of ONT had the serial numbers printed on the front.  Not having these serial numbers easily accessible on all the other ONT series makes life hard for everybody!





“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 

Referral links to services I use, really like, and may be rewarded if you sign up:
PocketSmith for budgeting and personal finance management.  A great Kiwi company.


DjShadow
4088 posts

Uber Geek

ID Verified
Trusted

  #3374186 17-May-2025 18:19
Send private message quote this post

Can you locate the address using the Chorus address checker? Many years ago I couldn’t locate my parents address in the address checker (they live in a retirement village) but found the name of the complex was at the start of the address 


acsylaa
56 posts

Master Geek

Just Internet

  #3374194 17-May-2025 18:38
Send private message quote this post

Dynamic:

 

Unfortunately only one series of ONT had the serial numbers printed on the front.  Not having these serial numbers easily accessible on all the other ONT series makes life hard for everybody!

 

 

 

 

The SN will be on the ONT, do you know what variant it is?

 

If its a 100/200 its usually on the front, and Def on the back but all the others such as the 300 and 400 are usually printed with a QR code on the side, and the Hyperfibre 110 on the boottom

 

https://www.chorus.co.nz/help/ont


xpd

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #3374196 17-May-2025 19:01
Send private message quote this post





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


xpd

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #3374197 17-May-2025 19:02
Send private message quote this post

Cant see everything on it as I couldnt get the damn bracket off it.....

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


acsylaa
56 posts

Master Geek

Just Internet

  #3374199 17-May-2025 19:12
Send private message quote this post

xpd:

 

 

 

 

 

It should Start with ALCLF


quickymart
13966 posts

Uber Geek

ID Verified

  #3374210 17-May-2025 21:07
Send private message quote this post

Which one of these is it? https://www.chorus.co.nz/help/ont

 

You mention a bracket which makes me think it might be a 300 or 400 model.


xpd

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod
ID Verified
Trusted
Lifetime subscriber

  #3374212 17-May-2025 21:41
Send private message quote this post

All sorted now.... thanks to a certain person at another ISP ;) They found it in 30s flat via the Chorus system, so why One couldnt find it, who knows.......

 

Anyway, passing info onto my friend and will see what happens :)

 

Cheers!

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

                      LinkTree

 

 

 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.