Port request rejected

Forums › One NZ (including Farmside) › Port request rejected - 2d to onenz

steadysteve

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#319737 27-May-2025 16:12

3 or 4 days ago, I tried to port my (ex vodafone) number from 2degrees to onenz

As far as I can tell it has not happened so far.

OneNZ customer service tells me the port transfer was rejected and I must go to a store to get it done.

2degrees tells me they can't say why it failed, but at least my number is still active on their network.

The intricacies of number porting are way out of my league ...

i guess there are many reasons why it can fail ...

I live far from any OneNZ store ... is there any risk in trying the porting process again?

Thanks

MaxineN

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#3377299 27-May-2025 16:14

Either party should be able to tell why unless this is a work number and you're not authorized.

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steadysteve

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#3377301 27-May-2025 16:16

It's a personal number ..

MaxineN

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#3377302 27-May-2025 16:17

On account or prepay?

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steadysteve

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#3377304 27-May-2025 16:18

Prepay

MaxineN

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#3377305 27-May-2025 16:19

Phone number and sim number is all that is required and it must be correct.

If it's an eSIM you might have difficulty and you may have to go to a store.

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Poll

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#3377307 27-May-2025 16:23

Is there any chance that there is a pending port? I had one where I scheduled a port to happen for a number and then found out after the fact that Spark had already been approached to port from On account to Prepay which rejected the Porting I had requested and I had to try again once the Spark port had occurred.

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steadysteve

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#3377308 27-May-2025 16:25

Nothing tricky like that

MaxineN

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#3377310 27-May-2025 16:29

Will refer back to first post and my last one.

Either party should be able to say what went wrong (as long as we have authority which we should), and they (Gaining Service Provider or GSP, so One NZ) can submit it again.

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#3377312 27-May-2025 16:35

GSP (Gaining service provider) should be supporting you not the LSP (Losing service provider)

steadysteve

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#3377317 27-May-2025 16:43

Well I guess OneNZ are providing support by telling me to go to one of their stores.

I think I will go through the porting request process again - it is possible (tho unlikely) that I entered some incorrect digit ...

Does that seem reasonable?

MaxineN

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#3377318 27-May-2025 16:44

Yep.

Miss one thing and it will fail.

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#3377319 27-May-2025 16:45

Did you get a SMS from the TCF?

steadysteve

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#3377328 27-May-2025 17:43

Yes, two in fact - one asking if I want to proceed, the other confirming that they will go ahead

RogerMellie

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#3377353 28-May-2025 00:56

I've just experienced a similar issue getting a family members OneNZ mobile number ported to Farmside.

Took almost 3 weeks for them to figure out why the port was being rejected, and apparently the issue was that the number was "mis-labelled" somewhere. The number had been in use for the past 20+ years with OneNZ, and with OneNZ owning Farmside (I believe?) it boggled the mind to try and understand how or why this took so long to resolve.

steadysteve

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#3381590 7-Jun-2025 16:23

Well I finally went to a OneNZ store where the very friendly and helpful staff effected the number transfer with no hitches.

Thanks OneNZ Ward St Hamilton

Thanks to all Geekzoners for their support