I was with XNet for a while and terminated my contract with them in December. Whilst we were away over Christmas, someone from XNet phoned and asked if it was okay to terminate the connection on 31/12. We got the message around 8pm on 31/12. We phoned and since no one was there, left a message saying Yes, it was okay to terminate the connection. To be absolutely certain, we refrained from using the internet for a further two weeks until we had switched across to our new ISP.
Despite paying whatever fees were due for December, we keep getting asked to pay for January. We have phoned them twice and told them the entire story, but no one seems to want to listen, or do anything. I refuse to pay for a service I terminated and had fully paid up until that point, yet we're half way through April and we've just received another letter.
Is there anyone at XNet I can contact about this issue who is prepared to listen and more importantly prepared to act. Any names or email addresses would be gratefully appreciated.