3G Broadband, BAL and Manage My Account queries

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CalmStorm

36 posts

Geek

#32499 18-Apr-2009 13:16

Hi all!

I have a question regarding Vodafone's automated system of reporting of data allowance left for the current billing cycle. After three calls on three different days to the call centre, and one trip to a Vodafone store, nobody seem to have an answer to my query. Hopefully one of you geeks here can suggest something.

Firstly, I'm on Vodafone's 3G Mobile Broadband Pro plan, so as I understand it I have 3Gig of data, and upon exceeding that the first time in each billing cycle I'll be charged $10 more for an additional 3Gig of data.

Question is... AFTER the data bundle insurance kicked in, whenever I send BAL to 777, it always comes back to me as zero MB available. Is this supposed to be correct?

When I checked online Vodafone's web site, via My Vodafone, and then Manage My Account, then view data usage, it says I had used 5.3Gig of data for my selected date range (2-Apr, being the start of my billing cycle, till today 18-Apr), but in the itemised list following that, the total only come up to 1.2Gig. Now I know I've definitely exceeded 3Gig, so 1.2Gig is wrong, but I doubt 5.3Gig is correct because since I exceeded my data usage a few days ago I've been hardly online as I try to resolve the issue of the system reporting zero MB remaining, above. I want to avoid paying 50c/MB. Out of curiosity I select "Last 3 Months" as the date range, and it came back with something like 44Gig, which is definitely wrong!

Nobody at the call centre can tell me how much data I've used till date, or how much I had left before I'll be charged 50c/MB, and the automated system seem to be either not working correctly.

Am I the only one (or one of a handful few) which the system is not working correctly for?

ps. I'm not new to 3G Broadband, and I understand Vodafone's upwards rounding policy every 20min or upon disconnection, but still that should not add up to that much data.

CalmStorm

36 posts

Geek

#209587 26-Apr-2009 21:36

Nobody had any experience to share on this issue? I thought that's unbelievable... if sending a BAL to 777 after bundle insurance has kicked in will always show zero MB left, and Manage My Account --> View Data Details is wildly inaccurate (my last paper bill for 2-Mar to 1-Apr shows 2583.3320MB used, but online it shows 7.987G for the same date range), there doesn't appear to be a reliable way to gauge my usage at all once I exceed the 3Gig data allowance.

Why couldn't it be something as simple as $80/mth for 6Gig data allowance, instead of $70/mth for 3Gig + "data bundle insurance" which "doubles your data allowance" for $10... of which there's no way to find out how much data you've got to go before you're charged 50c/MB?

As I will be regularly exceeding 3Gig data transfer on a monthly basis, despite the penalties of terminating the contract early I'm seriously considering this for a piece of mind of not being charged 50c/MB (you can imagine how this will quickly add up over broadband speeds). Nobody at the call centre or at Vodafone shops could address this concern. I've even got an email from Vodafone saying that my online query has been addressed by the call centre representative, and it is now "solved", but what that representative said to me was "call back tomorrow". This is ridiculous.

johnr

19282 posts

Uber Geek
Inactive user

#209589 26-Apr-2009 22:05

This is a known issue fix from Vendor should be in place before the end of next month its not just your connection returning 0 meg when using the insurance bundle

CSRs over the phone can check how far you are into the insurance bundle with a call to 777

John

CalmStorm

36 posts

Geek

#209603 26-Apr-2009 23:29

Cheers for that confirmation, John. I was hoping to hear from you.

On the three occasions I've called 777 to enquire, one had totally no clue what I was trying to say, another one said the only way they will know how much data I've used is when the bill gets generated at the end of the month, and the third one said to call back the following day, after consulting his supervisor. It was a terrible experience - as with most outsourced call centres in my experience, anyway.

Cheers!