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Today was the last straw, as not only could I not pay online, I couldn't by phone or Customer Service either. I'm sure there is some sort of freak accident or outage causing this today, but this seems to be the case every time I try to pay online.
Why should a customer who wants to pay their account on time have to log on 3 to 4 times a month just to find a day when the website actually works and can take my payment.
The problems have started from day one of my account 17 months ago, and despite multiple pleas and calls to Customer Service (who from my experience have made things up multiple times when they don't know the answer just to try end the call as quickly as possible.. one time I had to direct the guy to the Vodafone website so he could read up on it while I was on the phone to him.. but that's another story).
The constant problems have quickly and constantly eroded my opinion of Vodafone being 'tech savvy' and at the leading edge of communications technology. Your website is slow, cumbersome, error-prone, links take you places expectedly and is generally difficult to use.
When my contract expires in 7 months time I will be closing my account (thank you number portability).
Ps. In case my message was lost in the ramble - please fix your website, and especially the online payment function on your website. Fix it or remove the option.
Trusted
